PPCGeeks - Asuion replacements (sending incorrect device)

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- HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)

- - Asuion replacements (sending incorrect device) (http://forum.ppcgeeks.com/showthread.php?t=43087)

Re: Asuion replacements

lol wow I am still getting t know my htc pro and others have already broken thiers lol

Re: Asuion replacements

Quote:

Originally Posted by ajac (Post 497940)

lol wow I am still getting t know my htc pro and others have already broken thiers lol

heh yeh trust me I let out a string of pretty works when it happened.

Re: Asuion replacements

Quote:

Originally Posted by superevilllama (Post 497932)

hmm yeh wierd..

I checked the status of my claim online and says its processing check back later, yet when I called in, they said it had shipped on yesterday's truck. They didnt have any tracking info available and said it should update later today. hope this is normal.

yes it happens your good man. your phone is on its way im sure. call ups tell them you have a package on its way but no trancking number. they will look up your addy try at say about 4-5pm to be sure they have had time to update the package tracking numbers

Quote:

Originally Posted by kidmet (Post 497937)

Called Sprint about a problem of missing phone calls. "Advanced" tech support ordered me one. I am not sure what channels they send it through. The problem is outlined on my post labeled "MAJOR problem".

oh so your doing a exchange really. not lost or stollen i can understand it. should have tried the service center you might have lucked up if they had one in stock

Re: Asuion replacements

ok well my tracking is up and running. My phone will be here on the 7th. Wished they over nighted it but hey good thing I had a spare phone

Re: Asuion replacements

guh u suck! I keep getting told they have no update. And no TK# The guy at asurion said it should be a new phone though so.. patience I guess. Oh and they had my email wrong.. apparently cant spell superevilllama

Re: Asuion replacements

Quote:

Originally Posted by superevilllama (Post 498685)

I was about to ask you did you make sure they had the email correct. Mad its 2 more days but hey i know it on its way

Re: Asuion replacements

I keep hitting refresh to see if I get an email from them, but all I am getting is spam and bill notifications. *sigh*

Re: Asuion replacements

Quote:

Originally Posted by Baffles (Post 497764)

Hmm, I was under the assumption you always get a new device in box when you pay the $50 deductible...

No it's typically refurb if they have them and they don't come in a box with accessories.

Re: Asuion replacements

Quote:

Originally Posted by DexterDawg (Post 498755)

No it's typically refurb if they have them and they don't come in a box with accessories.

correct for the most part

Asurion sends tmobile customers everything brand new in box. My wife lost her Sk lx a few months ago and they sent everything. I got her the G1 the day it came out, now lets hope she doesnt lose that bad boy

Re: Asuion replacements

I bought mine at best buy...can I get it exchanged there for no charge under (defective under best buy policies)