Asuion replacements (sending incorrect device)

[electronicrice]

Originally Posted by RichDog314

i also had received the diamond as well but i visited sprints site and seen the touch pros are back in stock so i called asurion yesterday afternoon and was told that they do have them at the warehouse and my touch pro was sent out yesterday and i would be gtting it on monday so the best bet is to just call and check on your re-orders

everyone has been told that by asurion. did you get a tracking number?

if you read, superevilllama called twice and was told it was in stock and had been shipped, and that he would receive it on monday. sure enough monday rolls around and it's not there. called asurion and they said it was on its way, still no tracking number. told them to check again and they said, "oh, it's actually on back order"

so i would press to make sure theyre not lying to you. chances are good that they are and just aren't checking

[electronicrice]

Originally Posted by Young_breedent

Like i said earlier i don't believe it's them i just think you guys are rushing when placing your order and aren't making sure they are ordering the right phone when you make your claim. i filed my claim on monday and received my phone today. No problems whatsoever. This is by far the best one i have had as well with a build date of November 3, 2008.

that's just ignorant. they can see your account in front of them and place an order for the same phone you have on your account. there is no "rushing" involved. we shoudn't have to make sure they send out the right phone

[Merdinh]

Originally Posted by electronicrice

that's just ignorant. they can see your account in front of them and place an order for the same phone you have on your account. there is no "rushing" involved. we shoudn't have to make sure they send out the right phone

Exactly, they have all the information in front of there face, there just the one rushing doing there jobs to finish off there day, while others are doing great jobs.

[rihavens]

This is not ordered through Asurion's warehosue where they keep refurb phones thy buy off the manufaturer, it is shipped from the Sprint warehouse. The reason they dont know how long it will take because they are not the company packing the orders. Thats also why you are getting Diamonds, not Touch Pro's.

[nFKT]

Great, I lost my TP, sounds like I'm going to get a Diamond, tremendous. I've paid for insurance for 5 years and never made a claim... I really hope they don't screw me over.

[superevilllama]

Originally Posted by nFKT

Great, I lost my TP, sounds like I'm going to get a Diamond, tremendous. I've paid for insurance for 5 years and never made a claim... I really hope they don't screw me over.

Yeah I know how you feel.. I have been with sprint forever and never had to make a claim. Not impressed with Asurion's service so far. I don't mind the wait, knowing the device is new and all, just would like an honest answer when I ask when I am getting the phone and to receive the correct phone the first time. Mine was delivered today after claiming it on 11/7. (this is the 2nd one delivered, first was a diamond.) We will see if its the right phone soon..

[eyezonz]

I Got Another Damn Diamond This Is Getting Ridiculous

[superevilllama]

Originally Posted by eyezonz

I Got Another Damn Diamond This Is Getting Ridiculous

Are you serious? OMG

[eyezonz]

yeah just got off the phone with them the first service rep told me im stuck with it unless i pay another 50 to reinstate my original claim and then i asked for a manager and b*itched the manager out telling him hose much i paid for my touch pro 791.24. then she tells me how the diamond is a comparable model and i asked her where the key board and expandable memory? no answer........ now shes supposed to be emailing the warehouse to figure out whats going on, I DONT SEE HOW THE OTHER GUY CLAIMS HE GOT A TOUCH PRO, WHEN SHE SAYS SHES BEEN DEALING WITH THESE CALLS FOR TWO WEEKS

[superevilllama]

Yeh its getting rediculous. All i can say is for their sake I better have a pro on my doorstep when I get home. I *****ed them out enough last time and I thought they got the point. When I got the diamond, the first lady I spoke with didn't ask any questions, she appologized, explained they are supposed to ship within a certain time and the system automatically chooses something comparible. I explained the differences and she acknowledged right away that she was familiar with them and ordered me the pro. Guess we'll see what I have..

Like I said before, its not the fact that they are out of the phone that makes me upset, its the misinformation being given out.