PPCGeeks Forums HTC Arrive HTC HD2 HTC Thunderbolt HTC Touch Pro 2 HTC Evo 4G HTC Evo 3D Samsung Galaxy S II Motorola Droid X Apple iPhone Blackberry
Go Back   PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro
Register Community Search

Notices


Reply
 
LinkBack Thread Tools Display Modes
  #101 (permalink)  
Old 11-13-2008, 07:17 PM
rihavens's Avatar
PPCGeeks Regular
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
 
Join Date: Jul 2008
Posts: 114
Reputation: 10
rihavens is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Asuion replacements

Quote:
Originally Posted by bobby143 View Post
when did you file your claim, i am still geting to check back after 24hr.
Thats all I am getting on mine.
Reply With Quote
  #102 (permalink)  
Old 11-14-2008, 02:52 AM
bobby143's Avatar
N00b
Offline
 
Join Date: Jul 2008
Posts: 30
Reputation: 0
bobby143 is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Asuion replacements

they send me brand new touch pro. they never did send me tracking number.
Reply With Quote
  #103 (permalink)  
Old 11-14-2008, 02:00 PM
Young_breedent's Avatar
Young-E
Offline
Pocket PC: TP2
Carrier: Sprint
Location: Minneapolis, MN
 
Join Date: Sep 2007
Posts: 1,870
Reputation: 2189
Young_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIP
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Asuion replacements

Quote:
Originally Posted by bobby143 View Post
when did you file your claim, i am still geting to check back after 24hr.
I filed my claim on Monday and should be receiving my package any minute now. Well i'm at work but my girl is at home waiting for me.
__________________
YounG E
YounG BreeD Entertainment
Myspace.com/YounGBreeDEnt
Minnesota Militia/Touch Pro Division

Last edited by Young_breedent; 11-14-2008 at 02:10 PM.
Reply With Quote
  #104 (permalink)  
Old 11-14-2008, 02:36 PM
superevilllama's Avatar
Regular 'Geeker
Offline
Pocket PC: HTC Evo 4G
Carrier: Sprint
Threadstarter
 
Join Date: Jul 2007
Posts: 417
Reputation: 321
superevilllama is becoming a PPCGeeks regularsuperevilllama is becoming a PPCGeeks regularsuperevilllama is becoming a PPCGeeks regularsuperevilllama is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Asuion replacements

Yeah I got a freakin diamond as well. I called back and was told they would be shipping out a pro and a return kit for the diamond. It pissed me off after waiting so long to receive the wrong device, and ontop of that, to be told to wait another 7 to 10 business days. Everyone tells you something different, and they seem to have no idea what phones they ship out and when. Apparently they are well organized...


It seems to have no effect and makes no difference who you talk to. They cannot do anything additional for you, like actually send the correct device or even give you an accurate description of what phone and when it will be shipped to you.


As I am happy I do not have to buy this device over again, I am most ed and annoyed with this service that is called insurance. It is my first and last claim ever. I will make sure nothing ever happens to my new device, and if so, will try all other avenues before contacting Asurion again.
Reply With Quote
  #105 (permalink)  
Old 11-14-2008, 08:14 PM
Young_breedent's Avatar
Young-E
Offline
Pocket PC: TP2
Carrier: Sprint
Location: Minneapolis, MN
 
Join Date: Sep 2007
Posts: 1,870
Reputation: 2189
Young_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIPYoung_breedent is a VIP
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Asuion replacements

Like i said earlier i don't believe it's them i just think you guys are rushing when placing your order and aren't making sure they are ordering the right phone when you make your claim. i filed my claim on monday and received my phone today. No problems whatsoever. This is by far the best one i have had as well with a build date of November 3, 2008.
Reply With Quote
  #106 (permalink)  
Old 11-14-2008, 10:07 PM
superevilllama's Avatar
Regular 'Geeker
Offline
Pocket PC: HTC Evo 4G
Carrier: Sprint
Threadstarter
 
Join Date: Jul 2007
Posts: 417
Reputation: 321
superevilllama is becoming a PPCGeeks regularsuperevilllama is becoming a PPCGeeks regularsuperevilllama is becoming a PPCGeeks regularsuperevilllama is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Asuion replacements

Quote:
Originally Posted by Young_breedent View Post
Like i said earlier i don't believe it's them i just think you guys are rushing when placing your order and aren't making sure they are ordering the right phone when you make your claim. i filed my claim on monday and received my phone today. No problems whatsoever. This is by far the best one i have had as well with a build date of November 3, 2008.
um. yeah I am rushing.. and thats why several other people received diamonds. In fact, someone I work with who ordered the touch pro brand new from sprint also received a diamond.

Besides, how I am reporting to Asurion has nothing to do with it. They have my account in front of them, they dont order whatever phone you ask for, they send, or are supposed to send, the same device that is already on your account.
Reply With Quote
  #107 (permalink)  
Old 11-15-2008, 11:47 AM
rihavens's Avatar
PPCGeeks Regular
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
 
Join Date: Jul 2008
Posts: 114
Reputation: 10
rihavens is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Asuion replacements

PM me and I will give you the Office of the CEO's number. They are the people who know what to do and can make about anything happen.
Reply With Quote
  #108 (permalink)  
Old 11-15-2008, 11:57 AM
Baffles's Avatar
Noob
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint SERO
Location: Upstate New York
 
Join Date: Sep 2007
Posts: 1,514
Reputation: 10143
Baffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation level
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to Baffles
Re: Asuion replacements

Hmm, should I go get the extended warranty at Best Buy? Will they replace you with a non-refurb for non-water/physical damage without much hassle? It might be worth it if the price is right, not sure.
__________________

baf.cc | GPS Toggler | Touch Pro Essentials | Got MSL?
Donations are accepted and greatly appreciated.
Reply With Quote
  #109 (permalink)  
Old 11-15-2008, 02:49 PM
RichDog314's Avatar
RichDog314
Guest
 
Posts: n/a
Mentioned: Post(s)
Tagged: Thread(s)
Re: Asuion replacements

i also had received the diamond as well but i visited sprints site and seen the touch pros are back in stock so i called asurion yesterday afternoon and was told that they do have them at the warehouse and my touch pro was sent out yesterday and i would be gtting it on monday so the best bet is to just call and check on your re-orders
Reply With Quote
  #110 (permalink)  
Old 11-15-2008, 03:10 PM
Merdinh's Avatar
Jbawireless.com
Offline
Pocket PC: Htc EVO/touch Pro 2
Carrier: sprint
Location: New York
 
Join Date: Oct 2008
Posts: 2,182
Reputation: 16305
Merdinh can't get a higher reputation levelMerdinh can't get a higher reputation levelMerdinh can't get a higher reputation levelMerdinh can't get a higher reputation levelMerdinh can't get a higher reputation levelMerdinh can't get a higher reputation levelMerdinh can't get a higher reputation levelMerdinh can't get a higher reputation levelMerdinh can't get a higher reputation levelMerdinh can't get a higher reputation levelMerdinh can't get a higher reputation level
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to Merdinh
Re: Asuion replacements

I called in today to get a replacement through asurion, and was told the pro is on back order, and have to wait 7-10 business days to get it. Hope its new.
Reply With Quote
Reply

  PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 09:04 AM.


Powered by vBulletin® ©2000 - 2025, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
©2012 - PPCGeeks.com