Has anyone been able to order through ecare?

[themuffinman]

Originally Posted by hellraiser_osu

I received my tracking number this morning.

Originally Posted by divabrowneyes

I received my tracking number. I Also found out they activated the new phone and I had to reactivite my current phone.

Was your tracking number emailed to you or did you get it off of sprint.com when you sign onto your account?

[tanksmogul]

Originally Posted by jaggrey

Well I just called retentions as well and they could see all the notes and emails we had been sending. They honored everything that was there. He was able to process the order for me and I'll get it by Thursday. Sweet! It'd be nice if it was before then but hey I waited this long.

That is so nice to hear. There's hope for me yet. Unfortunately, the original rep I spoke to apparently wrote the note on my account in hieroglyphics, so everyone else is having trouble understanding the conversation. But there's no doubt that I'm on Mogul #5, and counting...

[divabrowneyes]

I used my order number on Sprint's web site.

[hellraiser_osu]

I pulled it off of my orders off the sprint website.. I only got a confirm that my order was placed and that I can get the status of it through the website.. just kept checking and then a tracking # showed up.

Originally Posted by themuffinman

Was your tracking number emailed to you or did you get it off of sprint.com when you sign onto your account?

[jaggrey]

I got my tracking number! But they shipped it ground! I thought Sprint only did Next Day?

[lipidfats]

I received the tracking number via email this afternoon and it's also posted on my order history. The email also said estimated delivery date: Nov 4th!
So I guess i got next day delivery.

[themuffinman]

Originally Posted by hellraiser_osu

I pulled it off of my orders off the sprint website.. I only got a confirm that my order was placed and that I can get the status of it through the website.. just kept checking and then a tracking # showed up.

Oh ok, well I don't have anything showing up under my order history at the moment but they said I should receive the phone in 24 hours.

[themuffinman]

Unfreaking believable, I just got off the phone with sprint and even though I received an email from ecare stating that it was ordered and overnighted it was never actually ordered in the first place. I mean I noticed everyone else receiving order numbers and tracking but I didnt get anything so I decided to call and get it but no one had anything in the system showing that it was ever ordered, anyway after 2 hours tonight I think I got it fixed but I wont get the phone until thursday.

[DREXLERMAC]

Retensions was terrific . They reversed themselves and did honor there promise as they originally made. Sprint comes through again . That is why I have stayed 10 + yrs.

[tanksmogul]

Same here. They decided to honor their original offer. Sprint came through for me.