Touch Pro replacement through Ashurion.

[RavenTBK]

Random question... how are yall checking whats available?

[jayr0422]

what is this stupid affidavit I keep hearing about?

[rcubed3r]

Originally Posted by jayr0422

what is this stupid affidavit I keep hearing about?

I dunno? I did not have to do anything like that.

Originally Posted by RavenTBK

Random question... how are yall checking whats available?

Originally Posted by soinkster

so im trying to get an understanding you can go to the website make an order, see what you get and then cancel if its not the pro2?

Go to www.phoneclaim.com
Enter your info and start a claim. After a few screens it will tell you what your replacement will be. It does not give you a choice, but you do not have to continue the claim if you don't like what they are offering. Check multiple times a day until the 7380 is offered as a replacement, then finish the claim.

I also read somewhere on here that a refurb phone and charger would show up as 1.0 lbs. when tracked, but a NIB phone would be 2.0 lb.s. Mine showed 1.0 lbs., but was a brand new full retail box replacement.

on a side note, I have owned my TP for a little over a year, and the TP2 blows it out of the water in every way. The screen size is awesome!

Ron

[armPitt]

what did I do wrong?

at first I tried to place a claim, then a message came up that I needed to contact one of Asurion's representatives in order to continue my claim (right after step 2 where you identify the problem).

so...I went back on to try again. Now I can't get past step 1 because it gives the this error: "please enter a valid wireless number"

maybe they are getting several of these requests and they are checking them out more thoroughly? or could it be because I just had my tp1 replaced a few weeks ago (in store and because of defects, tho...)

anyway, I'm confused and was just trying to see what was in stock. I hope I didn't screw up my account or something.

[rcubed3r]

Originally Posted by armPitt

what did I do wrong?

at first I tried to place a claim, then a message came up that I needed to contact one of Asurion's representatives in order to continue my claim (right after step 2 where you identify the problem).

so...I went back on to try again. Now I can't get past step 1 because it gives the this error: "please enter a valid wireless number"

maybe they are getting several of these requests and they are checking them out more thoroughly? or could it be because I just had my tp1 replaced a few weeks ago (in store and because of defects, tho...)

anyway, I'm confused and was just trying to see what was in stock. I hope I didn't screw up my account or something.

it probably has something to do with you having that phone for less than 30 days.

[DrUnKeN_TiGeR]

no i have had my fone for quite awhile defiantly more than 30 days and it still told me to call

[katego]

Originally Posted by rcubed3r

it probably has something to do with you having that phone for less than 30 days.

maybe not... i had a replacement TP less than 30 days ago. i just put through my claim online.

-k

[soinkster]

im going to try this. I just fear paying $100 for another tp1

[mpalleschi]

Just did a claim for my screen issues, 7380

[GoZO]

I got a refurbished TP1 back in November. I called complaining of my frequent restarts and lockups today. They are sending me a new TP2!!