Sprint now replacing Touch Pro w/ Touch Pro 2!

[Dr.8820]

this thread started by the op is true. the key is IF the sprint store has any tp2s, they are to upgrade you per the conversation i just had with advanced tech support. he said because of so many problems, you can choose the bb curve, treo pro, palm pro, bb tour or if any are in stock, the tp2. just don't go to the angry techs' store from a few posts back!

[kolanut]

Originally Posted by spectheintro

Dude, the "improved" is what I'm excited about. I want a phone with a slide-out keyboard that doesn't burn me when I charge it, and doesn't refuse incoming calls for no apparent reason. If I believed another TP would solve this problem, I would take it--but I sincerely doubt it will. This is the 2nd time I've had serious issues with a TP, and the repair tech I spoke to didn't even really try to repair my phone after he looked at my account notes and looked at the device: instead, he just brought up the list and asked me to choose one.

I can't wait to get a phone that doesn't do these things. When my TP works properly, it's awesome.

Yeah, I really liked my TP1. It was a great phone... when it worked, lol.

The improvements on the TP2 are really nice; the interface is smoother, neat new features (like linking facebook profiles w/ contacts), larger screen, etc. It's a sweet phone, but I'm having issues with the Quick Menu and a few other minor things. Despite all that, it's still a nice phone. You'll enjoy it.

[djalbanian]

Well hello guys i have a pretty good story to share, before reading this i would think that some kind of scheme to get the TP2 can be done..after reading this i was sure i can def make it happen so i can my tp replaced with tp2. Last week i called sprint represantative and told them about the defected phone and how its my 3rd one and they kept asking me to go to a repair center (this is NYC btw, BROOKLYN), every represantive i spoke to told me the same thing. And so i go to a repair center and the guy acted like he had no idea until i pulled out the sheets of paper to prove it, even so he tried to scheme me himself and told me that their out of it and the warehouse inventory is out of stock as well and couldnt choose the option, i literally almost got physical with him to a point where i had to control myself cause i know he was bsing freaking 4 eyes.. There were notes on my account that i should get the TP2, if u do the same thing MAKE SURE U GET NOTES ON UR ACCOUNT! anyway that same day after i get out of the store without any luck i said wth let me call sprint again and so i did, complained more and more and they still couldnt do anything, ask for tech support and everything. They said they couldnt order me one they dont have authority to, before getting off the phone with tech support i asked for account setting technician, this is where u get the most results btw guys so listen up. I dont have a contract with sprint anymore because i been a costumer for 8 years, i get a lady at account settings and i tell her straight up I WANT TO CANCEL MY SPRINT. She said y is that sir and bla bla and i explained it to her about the notes about the sheets about this ahole trying to duck and dodge me and said i cant deal with anymore, she put me on hold...5 min later she said Mr.%%$# your tp2 has been ordered by a manager at KINGS PLAZA MALL in BROOKLYN NY are u near there i said yes maam, she said ur phone is going to be there on monday and i called on thursday. This monday i went there and i got the TP2 with no problems at alllll, they didnt even check my TP they just confiscated it. Happy story to a happy costumer, wish you all the same luck.

[onetwothree]

took my sisters tp in to the repair store today, due to the keyboard not working and overheating issues and instead of them replacing the phone with an other tp the tech actually replaced the keyboard and the battery on the phone.

[kolanut]

Some may disagree with me, but I wanna say this....

If you don't have the $7 insurance/total equipment protection, you shouldn't expect to get a TP2 replacement, nor should you be harassing Sprint employees about getting one (I wouldn't even do that even though I do have total equip protection). We all bought a TP1 and had 30 days to decide whether or not we liked it. Within that time you could've switched the phone for a different model. After that time period, it's only their obligation to replace the phone or switch it (as long ad you're in warranty or have TEP) with whatever choice they offer you .

I'm not trying to sound "uppity", but I'm surprised/disturbed/ed by some of the reactions I've seen here.

[Claude9039u]

I want to say something for whatever its worth. I came to sprint from Nextel. My first sprint phone was the PCC6700 I bought 3 on a new contract. That phone was garbage even after all the mods I was able to do to it from this site. They broke and broke and broke! I got reconditioned ones, one after another. It was so bad that sprint who I really have nothing to complain about gave me 3 Moguls when they came out and a life time credit of $10 on each of my phone lines for as long as I am with them. The Mogul's had some issues and I did have to get reconditioned phones but in no way the same amount as the PCC6700. When the Touch Pro came out and the moguls broke I complained and again as each phone broke sprint changed them out with the Touch Pro. Now we have 3 touch pros and I work the phone hard, drop it all the time do Roms left and right! The phone has worked without a problem at all! I have been using build OS so I really have not been on the site much. I was or am shocked as to how many of you guys have had problems with the touch Pro. I have been luckily then since we have 3 and since they came out they have never broken or had any problems at all! Thats why after going thru 3 generations of phones for free I had no problem paying for the touch pro2 with a new 2 year contract at the 349 price. My wife and daughter are so in love with the touch pro they don't want the touch pro2. So when they do break, if they do then we will either get a reconditioned one. Or the touch pro2 only because there are no touch pros around reconditioned or if they chose get the touch pro2 at what ever price discount or not.

I am like you guys I want the newest and best product out if I need it or not. But that is my weakness. I work hard, play hard and get what I want if I can afford it. To me taking advantage of a loop hole or not is not cool. You bought what you bought! If it breaks and there is no more of what you bought and the replacement is the new best thing, that is one thing. But to break something, modify it in some way to get over on a tech or whatever you do. To me is not cool. Why? Well in my short 40 years on this earth there is one thing I have learned that was real and I mean real hard to learn. That is.

YOU GET WHAT YOU PUT OUT! If you do crap! Your going to get crap back!

Might sound stupid but I am sure the people that have learned this lesson will agree with me. The others will not understand what I am saying but will, when they are taught the lesson.

If you don't understand me then understand this. When some stupid or bad thing happens in your life and you just don't understand why me? Remember the crap you did for a stupid Touch Pro2 that in 8 months will be replaced with some other dumb phone. Play your position in life! We all want the Rolls Royce, I do at least. But I have a Chrysler 300. Its what I can afford lol.

Off the soap box and sorry if I offended anyone did not mean to.

[twe90kid]

Originally Posted by onetwothree

took my sisters tp in to the repair store today, due to the keyboard not working and overheating issues and instead of them replacing the phone with an other tp the tech actually replaced the keyboard and the battery on the phone.

same thing happen to me. HAHA

[spectheintro]

Originally Posted by kolanut

If you don't have the $7 insurance/total equipment protection, you shouldn't expect to get a TP2 replacement, nor should you be harassing Sprint employees about getting one (I wouldn't even do that even though I do have total equip protection). We all bought a TP1 and had 30 days to decide whether or not we liked it. Within that time you could've switched the phone for a different model. After that time period, it's only their obligation to replace the phone or switch it (as long ad you're in warranty or have TEP) with whatever choice they offer you.

I think far fewer people than is commonly imagined are trying to get the TP2 because they don't like the TP. If I just wanted a new phone, I could have already had the Snap. I don't--I want a phone like the Touch Pro. But the TP is defective. It is so defective that Sprint told all of its ASCs, explicitly, to stop trying to repair it, and replace it instead. If the CSR didn't offer me a TP2, then I wouldn't expect one. But you can be certain than if I kept having problems with my TP, I would demand a new, different phone from Sprint, or they would lose me. You don't charge someone $300 for a phone (what I paid for when it came out) and then expect them to be ok with the fact that it crapped out 6 times in the span of a year. That's their bad (HTC's, really, but Sprint ok'd the phone) on quality control.

What's really irking me about a lot of the people on this thread is that they seem to think there's this giant conspiracy for people without legitimate problems to score a TP2 because they want a new phone. But in the past four pages or so, since I started posting, everyone trying to get a new phone has REAL PROBLEMS with their TPs. This kind of stuff is what qualifies for class action lawsuits, people--Sprint sold us a defective product. Just because you lucked out does NOT mean that the product is any less defective. But I paid good money for my phone, it is still under warranty, and by their own admission Sprint acknowledges that if I get my TP replaced, there's a good chance it will crap out on me again. I don't want to get caught in this cycle of return/repair until my warranty runs out; if the product is defective then I, as a paying customer, deserve a replacement of equal or lesser value. The TP2 is just that.

[504 Refugee]

NewOne757... I agree, touchscreen failure on a touchscreen device warrants a replacement.

A replacement of a touchscreen.


Stuge123...

If your windshiled breaks you get a new windshield, not a new car. Thats the point I'm trying to make. And calling these people who are prolly kids and ultimately are prolly only working there on pay that makes ends meet, harrassing them and giving them a hard time over a memo that is 20 days old is asanine... and you're a jerk if you do it.

Obviously, maybe even a *special* jerk if you believe that in a company the size of Sprint things wont change at the drop of a hat. I mean is this the first memo in the history of Sprint? What about the ones that didn't get leaked?

Hell Sprint has the best plans in the business BAR NONE! and you cheat them out of commitments so that you can save a few hundred bucks that you will more than likely end up blowing on coffee or cigs or drugs, or hell maybe just blow it trying to get blown. (by a woman for the slow kids)

Now we wonder why the economy is jacked up... We wonder why everything is over prized... yet we cheat the companies who are here... And whether anyone admits it, it still only hurts us.

Another poster hit the nail on the head. You get back what you put into it.

[504 Refugee]

Another thing. For the record.

I believe that if you went into the store, and you just told the guy that this is whats going on, and then he offered you a TP2, then I don't have a problem with that.

Its the people who call and beg, harrass, believe they know more about the 20 day old memo than the guy who is lookin at the 1 hour memo.