Quote:
Originally Posted by kolanut
If you don't have the $7 insurance/total equipment protection, you shouldn't expect to get a TP2 replacement, nor should you be harassing Sprint employees about getting one (I wouldn't even do that even though I do have total equip protection). We all bought a TP1 and had 30 days to decide whether or not we liked it. Within that time you could've switched the phone for a different model. After that time period, it's only their obligation to replace the phone or switch it (as long ad you're in warranty or have TEP) with whatever choice they offer you.
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I think far fewer people than is commonly imagined are trying to get the TP2 because they don't like the TP. If I just wanted a new phone, I could have already had the Snap. I don't--I want a phone like the Touch Pro. But the TP is defective. It is so defective that Sprint told all of its ASCs, explicitly, to stop trying to repair it, and replace it instead. If the CSR didn't offer me a TP2, then I wouldn't expect one. But you can be certain than if I kept having problems with my TP, I would demand a new, different phone from Sprint, or they would lose me. You don't charge someone $300 for a phone (what I paid for when it came out) and then expect them to be ok with the fact that it crapped out 6 times in the span of a year. That's their bad (HTC's, really, but Sprint ok'd the phone) on quality control.
What's really irking me about a lot of the people on this thread is that they seem to think there's this giant conspiracy for people without legitimate problems to score a TP2 because they want a new phone. But in the past four pages or so, since I started posting, everyone trying to get a new phone has REAL PROBLEMS with their TPs. This kind of stuff is what qualifies for class action lawsuits, people--Sprint sold us a defective product. Just because you lucked out does NOT mean that the product is any less defective. But I paid good money for my phone, it is still under warranty, and by their own admission Sprint acknowledges that if I get my TP replaced, there's a good chance it will crap out on me again. I don't want to get caught in this cycle of return/repair until my warranty runs out; if the product is defective then I, as a paying customer, deserve a replacement of equal or lesser value. The TP2 is just that.