Sprint 'MIGHT' match Verizon's $199 Price

[gpracer1]

I got the same corporate discount only bs from retentions.
In the end the guy is scheduled to call me back on Oct 1 and see if the policy gets changed.

[EXLINE]

This is why im glad i joined this site! 20 min. with the online chat at sprint.com and was first offered 50 credit and i didnt accept and then was offered 100 additional credit as her next message. i now have a sprint touch pro2 coming by tuesday for 299.99 with 100 mir!

[setox]

Originally Posted by dallastx

Its sad that you have to call more then once.....I just called back and SUPV adjusted my account $150 effective within 24hrs.......What is sprint doing......Don't they know this is not good business practice to have everyone do what they feel....... KEEP TRYING EVERYONE And yes you can still use your MIR

They will tell you they dont know about the price match, some will get rude, others will say you need a corporate account, they cant do any price adjustments, Verizon price plans or higher, call back Oct 1st..I even have a friend that has a cousin thats the manager of a entire center that said that he couldnt do it.....Tell them to cancel all your lines right now...And you wanted visual voice mail and call forwarding anyways......See what they say? If that doesnt work, demand a supervisor "not a floor walker, or known as acting supervisor"...And tell them you have proof...You have friend bills in front of you "which in reality the people who have posted the adjustments on this site"....BUT dont tell them about the site, that will get you a big HELL NAW. Account Service/Retentions number 877-755-4886 KEEP TRYING .....Also mods these two threads need to be merged.

seems your one of those who just knows how to work sprint well how about this TELL EVERYONE TO KEEP THE CONVO UNDER 9 MINUTES that helps every rep because people get fired for being on the phone too long and you make it very hard on reps

[Magoo_215]

Did anybody not have to extend their contract to get a Touch Pro2 cuz thats what they are tellin me.

[Ticklemepinks]

so I just mine too!!!!

From: Business.ECare@sprint.com
Subject: Sprint Customer Confirmation Phone313*******)
Date: September 29, 2009 4:16:22 PM EDT
To: *******

Dear Nytoria ******,

Thank you for contacting Sprint Nextel. It was my pleasure serving you today. I am personally committed to providing excellent customer service. My goal is to make certain you can say YES when asked if your issue has been resolved.

Sprint Nextel has processed the following transaction(s) today:
• Adjustment: A credit adjustment in the amount of $265.00 has been made to your account.

If for any reason your issue has not been fully resolved, we’d like to hear from you. Your voice is extremely important in understanding how we can improve our overall customer experience.

By replying to this email, we will ensure your comments are noted and any unresolved issues are addressed. To better assist you, please provide your account number and mobile number in your email reply.

Thank you for choosing Sprint Nextel. We appreciate your business and look forward to serving you in the future.

Sincerely,

Dana
(rq79860

Dedicated to Excellence!

[edubb521]

I got my TP2 last week. When I called in (twice) to inquire about the price matching, I was told(this morning) that they are not matching price and to wait to see if it happens tomorrow on the web site. Other than that, there is nothing they can do. I have been with Sprint for 13 years. I guess I'll have to call retentions next.

[Magoo_215]

No contract extension and a Touch Pro2 anyone?

[edubb521]

On the phone with retentions now and getting the same BS line. No info on a price match. Other carriers plans are higher so they cost you more in the long run. Rep is checking with SUPV, will let you know what happens.... on hold......was told to leave a message for the SUPV and they will call me back today to resolve my issue. We will see what happens....

[353Entertainment]

Originally Posted by Magoo_215

No contract extension and a Touch Pro2 anyone?

You more than likely will have to sign a new contract, I had to...

I had no problem signing a new one...I've been with them almost 10 years, i don't think i am going anywhere anytime soon...

[Ticklemepinks]

http://www.engadgetmobile.com/2009/0...on-touch-pro2/