sprint touch pro 2 ORDERED!!

[Ticklemepinks]

so you think we could bug sprint about cancelin our contract/upgrades unless they credit us 100 to match verizon price?

[WarChild]

Originally Posted by hotboy8628

so you think we could bug sprint about cancelin our contract/upgrades unless they credit us 100 to match verizon price?

Im trying something like that, wrote an email to Dan Hesse.

[djqwikcut]

Originally Posted by jbattle

On the phone with sprint now just ordered the tp2 for free. Oh yea high on life. let you kno with more details

how did you order for FREE? do you mean you got the phone for free??

[bwillet]

Originally Posted by JackG058

Ok, even though my email from Sprint said Next Day Air PM, I'll give UPS the benefit of the doubt on the ground change. However, why in the world wouldn't they let me drive to the local facility and pick the stupid package up instead of making me wait until Tuesday? Sprint even called them and they wouldn't budge. I also know the direct number to the local facility and called them and they wouldn't let me come get it. So, it arrives at the receiving hub in KC, Kansas. They send it over to the Lenexa facility which is where they load the trucks. All this on last Friday. At about 11pm that night it gets signed back in at the KC, Kansas hub. I am certain come Tuesday morning I'll see it back in Lenexa, followed by out on truck for delivery. I know once on the truck UPS absolutely will deliver it no matter how late it may be, but I just don't understand not letting someone come get the package themselves. It would have made them one happy customer, instead of someone with a bitter taste in their mouth.

It's an absolute nightmare to retrieve a package when it's in the center but not actually on the truck yet. The package doesn't actually get put into the package car (the brown UPS truck) until the preload sort, which starts around 3am and runs until 7-8am. At that point, it's easier to retrieve your package, although it screws the data up a little bit. But before it gets to the package car, it's sitting inside a semi trailer, quite possibly a 40 or 50 footer, also full of packages. So in order to find your package the night before, when the tracking says it's in the building, they would have to send a couple people into the trailer and sort through thousands of packages in order to find yours. I know, because I had to do this years ago when an important medical package was missorted. We knew what trailer it was in, and it was critical that the package be delivered, so we made an exception. There were 4 of us unloading and searching packages, and it took about 20 minutes if I recall correctly. That's a lot of effort to go through for people like us who just want their phone a day or a weekend early! From the customer side (which I also am), of course I want my package now! I sit there and update the tracking screen like an OCD monkey. But from the UPS side, it's just usually not possible, and since I understand the infrastructure, I know how impossible it is to find a single package that's still in the trailer.

Bottom line: if your phone is supposed to be delivered tomorrow (Tuesday, day after Labor Day), then it's not even on the package car yet.

Now what the phone jockeys SHOULD do is actually explain this to the customer to try and alleviate the hard feelings, but they are just a call center and aren't even UPS employees anymore. I've always been of the opinion that people giving information to customers should actually know what they are talking about, but hey, what do I know. Only been there 19 years...

[ajac]

hehe just to piss some of you off:
from sprint
Your previous email states that you have accepted my offer and upgraded your equipment. After reviewing your account, I see that a Touch Pro 2 was ordered on 9/3/09 and billed $449.99 (plus tax) to your account. In light of the offer that was made, I have issued an adjustment of $487.11 to your pending charges against the charge of the Touch Pro 2. This will reflect on invoice dated 9/29/09.

[JackG058]

Originally Posted by bwillet

It's an absolute nightmare to retrieve a package when it's in the center but not actually on the truck yet. The package doesn't actually get put into the package car (the brown UPS truck) until the preload sort, which starts around 3am and runs until 7-8am. At that point, it's easier to retrieve your package, although it screws the data up a little bit. But before it gets to the package car, it's sitting inside a semi trailer, quite possibly a 40 or 50 footer, also full of packages. So in order to find your package the night before, when the tracking says it's in the building, they would have to send a couple people into the trailer and sort through thousands of packages in order to find yours. I know, because I had to do this years ago when an important medical package was missorted. We knew what trailer it was in, and it was critical that the package be delivered, so we made an exception. There were 4 of us unloading and searching packages, and it took about 20 minutes if I recall correctly. That's a lot of effort to go through for people like us who just want their phone a day or a weekend early! From the customer side (which I also am), of course I want my package now! I sit there and update the tracking screen like an OCD monkey. But from the UPS side, it's just usually not possible, and since I understand the infrastructure, I know how impossible it is to find a single package that's still in the trailer.

Bottom line: if your phone is supposed to be delivered tomorrow (Tuesday, day after Labor Day), then it's not even on the package car yet.

Now what the phone jockeys SHOULD do is actually explain this to the customer to try and alleviate the hard feelings, but they are just a call center and aren't even UPS employees anymore. I've always been of the opinion that people giving information to customers should actually know what they are talking about, but hey, what do I know. Only been there 19 years...

UPS should be glad to have you as an employee, because you are right, this explanation could have gone a long ways towards making me less upset. The people I talked to were far less concerned about helping a customer to understand than you are. And honestly, if it is as big a hassle as you describe, I wouldn't want to put anybody through that just for y phone package, because I'd hate to be the guy having to sift through thousands of boxes just so I could have my phone. So, thank you for caring enough to help me understand the process.

Just a curious question: do you get to deliver yourself your phone when it arrives? I'm just wondering if you do how early to work you'll be that day.

[bwillet]

Originally Posted by JackG058

UPS should be glad to have you as an employee, because you are right, this explanation could have gone a long ways towards making me less upset. The people I talked to were far less concerned about helping a customer to understand than you are. And honestly, if it is as big a hassle as you describe, I wouldn't want to put anybody through that just for y phone package, because I'd hate to be the guy having to sift through thousands of boxes just so I could have my phone. So, thank you for caring enough to help me understand the process.

Just a curious question: do you get to deliver yourself your phone when it arrives? I'm just wondering if you do how early to work you'll be that day.

Heh. I don't deliver packages, but I do sometimes work in the building that delivers to my house. I also walk right past the specific package car that my package is sitting in. I've never actually taken my box out of the package car before a delivery attempt was made, but it has been VERY tempting. Being management, I could see someone complaining about me taking away union work if I were to grab my own package, so I don't want to go down that ridiculous road. I usually just have it delivered to work, so I get to play with it a few hours earlier at least. Really sucks when it's delivered by the other guys though! It gets announced through the entire office that your FedEx package has arrived. Doh.

Anyway, glad to shed some light, but also sorry that nobody else bothered to explain... Not that anyone will listen, but I'm going to share this with a couple people in the attempt to at least get the freaking script that they read modified. If they don't know anything, at least let them read it to the customer.

Now watch, your phone will be misdelivered and I'll look like a total chump.

[CFay]

URGHHHH, Just called my Sprint Store and tryed to make an appointment tomorrow to go get a TP2 in store and they said tom it is only only and that it wont be in-store until the 19th...

[LilRico]

Originally Posted by CFay

URGHHHH, Just called my Sprint Store and tryed to make an appointment tomorrow to go get a TP2 in store and they said tom it is only only and that it wont be in-store until the 19th...

Telesales is the fastest way. You order it on Tuesday morning over the phone and I bet by Wednesday in the evening you'll get it. That is.... If they still have it in stock

[rcrawfo2]

Originally Posted by CFay

URGHHHH, Just called my Sprint Store and tryed to make an appointment tomorrow to go get a TP2 in store and they said tom it is only only and that it wont be in-store until the 19th...

I ordered mine through Teleservices "located in asia" today "Laborday"...Called 2 sprint stores thinking they would be available and they didn't even know if they where getting the phone....So sad..Long story short only phone orders for 2-3 weeks then store will start getting them. Cant wait till it arrives! Have a touch diamond as of now which i love with the right Roms.....=D>