Quote:
Originally Posted by JackG058
Ok, even though my email from Sprint said Next Day Air PM, I'll give UPS the benefit of the doubt on the ground change. However, why in the world wouldn't they let me drive to the local facility and pick the stupid package up instead of making me wait until Tuesday? Sprint even called them and they wouldn't budge. I also know the direct number to the local facility and called them and they wouldn't let me come get it. So, it arrives at the receiving hub in KC, Kansas. They send it over to the Lenexa facility which is where they load the trucks. All this on last Friday. At about 11pm that night it gets signed back in at the KC, Kansas hub. I am certain come Tuesday morning I'll see it back in Lenexa, followed by out on truck for delivery. I know once on the truck UPS absolutely will deliver it no matter how late it may be, but I just don't understand not letting someone come get the package themselves. It would have made them one happy customer, instead of someone with a bitter taste in their mouth.
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It's an absolute nightmare to retrieve a package when it's in the center but not actually on the truck yet. The package doesn't actually get put into the package car (the brown UPS truck) until the preload sort, which starts around 3am and runs until 7-8am. At that point, it's easier to retrieve your package, although it screws the data up a little bit. But before it gets to the package car, it's sitting inside a semi trailer, quite possibly a 40 or 50 footer, also full of packages. So in order to find your package the night before, when the tracking says it's in the building, they would have to send a couple people into the trailer and sort through thousands of packages in order to find yours. I know, because I had to do this years ago when an important medical package was missorted. We knew what trailer it was in, and it was critical that the package be delivered, so we made an exception. There were 4 of us unloading and searching packages, and it took about 20 minutes if I recall correctly. That's a lot of effort to go through for people like us who just want their phone a day or a weekend early! From the customer side (which I also am), of course I want my package now! I sit there and update the tracking screen like an OCD monkey. But from the UPS side, it's just usually not possible, and since I understand the infrastructure, I know how impossible it is to find a single package that's still in the trailer.
Bottom line: if your phone is supposed to be delivered tomorrow (Tuesday, day after Labor Day), then it's not even on the package car yet.
Now what the phone jockeys SHOULD do is actually explain this to the customer to try and alleviate the hard feelings, but they are just a call center and aren't even UPS employees anymore. I've always been of the opinion that people giving information to customers should actually know what they are talking about, but hey, what do I know. Only been there 19 years...