Stuck on defective TP1, Sprint BSing me on upgrade!

[DeadSteam]

Originally Posted by anyonenow

What about the COUNTLESS individuals that have NOT had problems with the Moguls and are still working fine?

Myself included... 2+ years and counting.

so, with all due respect. Are you slow? Is English not your first language?

I ask because It's obvious that even if 99% of people get a working product without problems then 1% will have problems.

It doesn't matter if 15 million users are on there first Touch Pro, There are many users who have had multiple equipment failures at no fault of there own.

I swear to god. I'm done with this thread. You all sound like the sprint reps who keep trying to tell me it's somehow my fault that they keep sending me broken phones.

[shaggylive]

if pple would stop replacing phones for heat/1mm button raised... then they would be less likely to get a refurb that ends up having worse or real problems.

and the heat issue is completely fixable just make some vent holes.. that's all they did for the tp2

[Dr.8820]

i agree shaggy. but now half my screen is gone everytime i slide out the kb. isn't funny these things start acting up everytime a new phone is released lol! i, personally, will gladly take another tp1.(until they're gone!)

[p-slim]

Originally Posted by DeadSteam

so, with all due respect. Are you slow? Is English not your first language?

I ask because It's obvious that even if 99% of people get a working product without problems then 1% will have problems.

It doesn't matter if 15 million users are on there first Touch Pro, There are many users who have had multiple equipment failures at no fault of there own.

I swear to god. I'm done with this thread. You all sound like the sprint reps who keep trying to tell me it's somehow my fault that they keep sending me broken phones.

so all the sprint reps and the people here in this thread have all told you the same thing then its obviously you. you are the consumer, shut up and stop complaining. if you dont like it go to verizon where they will charge you an extra 20 a month. were all glad youre done with the thread so we dont have to hear your whining. shut up go get another carrier then everyone is happy, the techs dont have to see you and you can stop supporting someone pissing you off so much, everyone wins.

[Dr.8820]

p-slim, if everyone who had a bad phone or bad experience with sprint did what you said, you wouldn't have a network for your phone. stop thread-jacking and go play with your new toy. i hope it works forever and a day.

[gutrrob]

I don't understand some of you people, you complain about the TP being a lemon but yet your trying to get a TP2. You guys are the problem...trying to get a free ride

[p-slim]

Originally Posted by gutrrob

I don't understand some of you people, you complain about the TP being a lemon but yet your trying to get a TP2. You guy are the problem...trying to get a free ride

This is exactly what i'm trying to say. you hit it right on the head. If i have a company that is pissing me off and another company right behind it creating defective phones and its pissing me off, why would i be trying to sign a new contract and get the new phone made by the same company. The op and everyone that agrees with him is just trying to get over and be cheap. The reason sprint is in this position is because it does charge less for its plans which means it will have the lower end customers. Verizon and at&t have the same phone which is made by the exact same company, but yet sprint get these stupid threads as soon as a new phone is released that someone wants but doesn't want to pay for it. The tp1 didn't start overheating after 30 days, on day one if you plug it in and talk it will get hot, why didn't you return it within your 30 days. Not to mention half of the other gay problems. Like someone said the raised home button, thats not new and if you did the research hella people have that problem, why did that person still buy the phone and now they want a free replacement, go somewhere with that bs.

Originally Posted by mr.8820

p-slim, if everyone who had a bad phone or bad experience with sprint did what you said, you wouldn't have a network for your phone. stop thread-jacking and go play with your new toy. i hope it works forever and a day.

its not a bad experience when someone tells you its a user error and then you come on the thread and everyone agrees with the sprint people. you obviously need to go somewhere else. Anyone who complains about a company and stays with them is an idiot. maybe if you leave then start complaining i understand but to still be with them and complaining is beyond me. If i didn't like sprint, guess what i'de go somewhere else that simple. I wouldn't be fighting with them to give me a 2year contrace and a discount on an upgrade made by the same company i had problems with. Who is the idiot at that point?

[Dr.8820]

i don't want one. this tp1 was a failure. i've said a thousand times i'm not giving htc or sprint for that matter another cent toward a new phone. i'm riding this tp1 pony 'til it dies. instead of you guys and gals jacking this thread with your holier than thou nonsense, go to the i love giving my money away thread

[p-slim]

Originally Posted by mr.8820

i don't want one. this tp1 was a failure. i've said a thousand times i'm giving htc or sprint for that matter another cent toward a new phone. i'm riding this tp1 pony 'til it dies. instead of you guys and gals jacking this thread with your holier than thou nonsense, go to the i love giving my money away thread

I'm not really directing my frustrations at you, you defintely make sense because i have heard you say that before but the op doesn't see it your way, he wants another 2year contract and another htc phone. But i will stop now, it just hurts to read someone say sign me up for another 2 years and give me the same brand phone and complain at the same time.

[land2634]

Originally Posted by DeadSteam

First of all, I don't have TEP. I don't need tep.

Well, that's your first problem. You're very lucky they replaced it after the first time without TEP. After 30 days, if you decided not to have TEP, that's on YOU. They should have made you deal directly with the manufacturer if you weren't willing to cough up the money for a repair in the store. Also, you mentioned they replaced it with a refurbished phone that was too old for HTC to cover. How so? If I remember, HTC has one year, and last I checked, the Touch Pro hasn't even been out a year yet. Seriously, just because you've gone through 2 of a device doesn't entitle you to an upgrade. Do what the rest of us did and follow the process until you get one that works... oh that's right you don't have TEP, so that's your fault.

Originally Posted by DeadSteam

If Sprint was a new car dealer, and you bought a new car from them, and on the way home it broke down, you'd expect them to fix it right?
Cmon now...

I just joined this forum and I'm already considering leaving... what's wrong with you people?

On the other hand, if something went wrong with your car after a month, what would happen? You would have to follow warranty procedures to get it fixed. What if it was out of warranty? Then you have to pay for the repair.

What's wrong with us? We're tired of these threads about people getting mad at Sprint every time a new device comes out that they want to be upgraded to but Sprint said no. Seriously, I don't care what you think, they still owe you nothing. Get in line and follow the written procedures like the rest of us and quit waiting for a handout. You should have gotten TEP, so don't come in here mad at us because of a poor business decision on your part.