Stuck on defective TP1, Sprint BSing me on upgrade! - Page 10

Speed_419 · #91 (**permalink**) 09-07-2009, 12:12 PM

Quote:

Originally Posted by noob007

What about my case. I joined Sprint bout 4 months ago. Bought a brand new TP1. failed within a month and a half.(screen oily smudge). Headed to my repair store and they gave me a refurbished. I was kinda mad but I took it. Later another month the keyboard fails. Too it back and got another refurbished.Took that home and calls would not come in but would go out. Went to the repair store and had it replaced again with yet ANOTHER refurbished. This one is about 4 weeks old and still going. Only thin that bumes me out is its a refurbished and the battery cover is a weird silver color compared to the new ones. DO you think its fair to say Sprint owes me a TP2?

In short, no.. You purchased the TP1, that is the phone they should replace it with. Refurb or not, they are doing their part to try and take care of you.
Secondly, how is it that Sprint owes you a phone when your profile says you have Alltel as a carrier? Not sure how Sprint plays into that...
Speed...

IFMISM · #92 (**permalink**) 09-07-2009, 12:32 PM

in my case I have had 4 tp's and 6 diamonds. I finally just said the heck with it and sold my dimond and bought a pre from craigslist. Pretty soon I will sell the tp and use my upgrade for either the hero or tp2

KrazyKevin76 · #93 (**permalink**) 09-07-2009, 02:30 PM

Noob, uhhh "NO". Sprint does not owe you a TP2. For the umpteenth time in this thread, Why should they upgrade you? I understand your frustation, but it is absolutely not a reason for an "UPGRADE"!!!!

noob007 · #94 (**permalink**) 09-07-2009, 04:05 PM

Ahh.. you guys are right. I should change that alltel info. Im with sprint now. I really care less but would be nice if Sprint gave me a new one for a change. I mean.. I paid a lot of money for the first nerw device, later failed due to manufacture problem and then I am forced to have a refurbished device. Its like I paid new for only one month. Kinda aggravates me now.

ianderson_76 · #95 (**permalink**) 09-07-2009, 04:43 PM

Quote:

Originally Posted by noob007

Ahh.. you guys are right. I should change that alltel info. Im with sprint now. I really care less but would be nice if Sprint gave me a new one for a change. I mean.. I paid a lot of money for the first nerw device, later failed due to manufacture problem and then I am forced to have a refurbished device. Its like I paid new for only one month. Kinda aggravates me now.

You should have never accepted the refurb. If you complain enough, on teh first replacement, it is possible to send a new device through warranty. But if they give out new devices to each person who has a problem, with a refurb that is sent out (and doesn't work), they'd go broke by tomorrow. You'd have a new phone, but no carrier to support it. Just like you, there are 30,000 more people with the same exact problem. Again, the device or manufacture isn't the issue, it's the carrier. Didn't someone say, the GSM model devices have less issues? So why not go to a GSM carrier?

ianderson_76 · #96 (**permalink**) 09-07-2009, 04:45 PM

Quote:

Originally Posted by IFMISM

in my case I have had 4 tp's and 6 diamonds. I finally just said the heck with it and sold my dimond and bought a pre from craigslist. Pretty soon I will sell the tp and use my upgrade for either the hero or tp2

What motivates you to keep going through all this, with this one carrier? That's a lot of phones to go through, since they only came out a little over a year ago.

IFMISM · #97 (**permalink**) 09-07-2009, 05:08 PM

I am in charlotte, and when I go into the store I don't seem to go through all the crap most people do. They normally give me a new one. I knew what the problems were with the phones b4 I bought them I just didn't think the problems would keep occurring. Now I have a pre and a touch pro waiting to try the hero

BenC · #98 (**permalink**) 09-08-2009, 12:56 AM

I went through 3 800W devices. When the 3rd died I took it back to the dealer and asked if I had to suffer through a 4th one, that the first died with a ROM problem and the other 2 with defective keyboards. I asked very nicely and was up'd to a Touch Pro. That one worked fine for about a month and had a problem and was subsequently replaced with a refurbished unit that has functioned perfectly. It went to the wife when I purchased the TP2.

esqueue · #99 (**permalink**) 09-08-2009, 01:04 AM

Fact is that HTC is incapable of releasing a phone without some major flaw. If you buy an HTC product, you will have to ignore some of the flaws. In my case, I've gotten a pretty good one from what I hear. I have the oil slick square in the middle of my screen. Fortuately it can't be seen while using. The number 9 key is kinda messed up and I gotta press it hard for it to work ( many other's keyboard fail all together). The phone is slow but I've never expected a good running phone from this company.

The only thing which makes me despise this company is the gps lag which was never addressed and overheating problem in the tp1. According to this thread http://forum.ppcgeeks.com/showpost.p...5&postcount=19 it seems that the telus tp2 has overheating issues too.

Spr0ckEt · #**100** (**permalink**) 09-08-2009, 04:16 AM

Wah. I was with Verizon for, hell, 8 years? I had soo many problems. Phones freezing and then restarting randomly, (sometimes during calls) smartphones with no data connection at ALL, etc. I have the Asurion protection but, I have never used it. All of my replacements (total of 21) were done either in-store, or via phone. I absolutely felt that they owed me something. After much deliberation, they agreed and offered to upgrade me with the NE2 program. (Including $100 off a new phone) I delved a little deeper and found that, in fact, they had changed my contract date altogether. With this new FREEDOM, I went to Alltel for their TP. As of yet, no problems to speak of.