Stuck on defective TP1, Sprint BSing me on upgrade!

[Noir]

but the aguments you are using can't be applied to cell phones at all considering there are a lot of third variables within the scenarios you have compared

therefore instead of comparing it to a cable company (for example) why not keep it on cell phones? Because when you do, every contract to my knowledge argues that if the device is exchanged for a certain amount of time (45 days with verizon, 30 I believe with sprint), you are entitled to get a device of comparable value...

That's the rule at least at verizon...I can't say the same for sprint. But if I spent 299 for a device that broke, and refurbs broke, I would expect a device comparable. Now that isn't to say I wouldn't mind paying extra to get a brand new device (heck that is what I have done), but getting it for free and new? That's over for vzw - for sprint who knows...

[eman]

Originally Posted by Noir

but the aguments you are using can't be applied to cell phones at all considering there are a lot of third variables within the scenarios you have compared

therefore instead of comparing it to a cable company (for example) why not keep it on cell phones? Because when you do, every contract to my knowledge argues that if the device is exchanged for a certain amount of time (45 days with verizon, 30 I believe with sprint), you are entitled to get a device of comparable value...

That's the rule at least at verizon...I can't say the same for sprint. But if I spent 299 for a device that broke, and refurbs broke, I would expect a device comparable. Now that isn't to say I wouldn't mind paying extra to get a brand new device (heck that is what I have done), but getting it for free and new? That's over for vzw - for sprint who knows...

Thats is all fine and dandy, but who says that the TP2 will be any better? No one on Sprint even has the device yet. It might be worse then the first TP. Come on, bottom line, it is a way to get a new released phone without paying for it. I have had my Diamond since the day it was released and have not had one issue due to the actual device. It is always something related to the software. I aslo have a friend who has had TP for a year now and has not had a single issue either. I can also assure you down the line though we will here people saying that they have returned they TP2 5-10 times also. There will never be a device out there that will please everyone and not see a return. I am pretty sure a lot of so called defects are also caused by the user......

[TripleAgent]

Originally Posted by boredandtattooed

dude, calm down already! for real.. Sprint OWES you NOTHING!!!

first, if youd of done your research, youd of known the TP1 has flaws, yet you bought it anyways... so dont complain when it messes up on you..

second, Tp1s have issues for SOME PEOPLE, tons of people on here have had no problems what-so-ever

third, you said "overheating" was one of the issues.. easily a searchable problem that you couldve known about.. and since your a PPCG member you knew all to well that a new TP1 wasnt gonna fix that problem.. yet u chose to have a replacement of the same model..

its ALL you man... You chose the TP originally and couldve seen its not perfect.. You chose to have it replaced with the same, as u say it, design flaws...

why is it anyone else fault that YOU didnt research your big purchase before you bought it.... sell it on ebay or craigslist and let it be someone elses probs...

and if its SUCH A PROBLEM LADEN DEVICE, then why are you still allowing your fiance to use this pathetic excuse for a handset, or so u make it sound

I bought it day one, and Sprint got it first. The GSM version on xda were not giving people those amounts of problems. The original worked well until, surprise, surprise, the keyboard went out a few months in. Way too late for a return, so I ended up in refurb hell. The fiance chose to keep the phone, she doesn't feel like paying 500 USD for another phone like I JUST DID YESTERDAY. Telus and T-Mobile users have tested the phone for me, as I said before. I WILL sell my TP1, that's what I always do. My whole point was that Sprint is passing the buck on a lemon-esque product. I am happy you got your little chance in the spotlight to try and flame, but you just sound like a douchebag. Next.

Originally Posted by cosmiccheese

damn right sprint owes him nothing i've had my TP since launch and put it through hell and still have it running with custom rom and everything.

I've used JD and MightyROM since the SPL came out. Doesn't solve the ribbon cable to the keyboard coming out whenever it feels like it. Congrats on your good fortune. Knock on wood it doesn't break like SO MANY OTHER's have. The techs at my Sprint store don't even bother looking at these anymore, the just order a replacement, they're so sick of these things failing.

Originally Posted by eman

Is there truly a perfect phone? Everyone time a new phone comes out all the complaints start coming about what they currently have. The TP was perfect for so many people, that is until the TP2 comes out. And the cricle will keep going. I am sure the TP2 will start sucking as soon as we here the TP3 being released.

Why don't people do this with TV's and video games? Like when PS3 came out, why didn't everyone with playstation 2's complain they deserve a PS for free?

OP should have just been honest. Said he has a TP and doesn't want to spend the money for a TP2. Anybody with an idea of what can be done.....

I have Diamond right now. The edge of the screen on them does not pick up your touch at all. It is terrible. Should Sprint upgrade every Diamond owner with a TP2? At least your refurb should fix whatever problem you have....Us Diamond users have no hope for that fix. The screen sensitivity on the ends suck! So who deserves the free upgrades?

As mentioned, if you would have read, I ponied up anyway. I got 100 USD off. I was honest. Reading comprehension FTW...

Originally Posted by cwbeasley

This thread is great. I love people like this. I deserve this or that. Have you EVER called your cable company because you're having problems with your TV?? They offer a service, you get the product, and if there's a problem, you call the manufacturer of the product, not the service. Comcast (or whoever your cable/satellite provider) doesn't give a rats --- about your tv being broke for six weeks. What would they say? ---- you, pay me. You don't like it? Get a new provider. Plain and simple. When it comes to phones, why would you think that Verizon, Sprint, At&t, etc etc should HAVE to help you when your equipment that you purchased (and you ever so evenhandedly took discounts for) has an issue? They're playing middle man so you won't be without one for six weeks dealing directly with the manufacturer of the phone (who incidentally, honestly doesn't care that you're paying for service that you can't use) but you complain when you can't get another model. Try pulling that on HTC. Get a person on the phone at HTC, and see exactly what they tell you. You're one of the types of people who get something, then they think they DESERVE more. What you deserve is what you pay for, take it, be happy, and stfu. Honestly, then you get on here just to vent, without contributing ANYTHING good to the rest of the forum. No tips or tricks, no kitchen goodies, no solutions of any kind, you're always just trying to get more because you think you feel entitled. Welcome to the world of pay to play, otherwise, get out.

Bad analogy, but while we're here, Comcast didn't sell me a faulty TV, but when my service goes out, or my DVR breaks, they....wait for it....GIVE ME A SERVICE CREDIT OR REPLACE THEIR BAD EQUIPMENT. Try again...

[Noir]

Originally Posted by eman

Thats is all fine and dandy, but who says that the TP2 will be any better? No one on Sprint even has the device yet. It might be worse then the first TP. Come on, bottom line, it is a way to get a new released phone without paying for it. I have had my Diamond since the day it was released and have not had one issue due to the actual device. It is always something related to the software. I aslo have a friend who has had TP for a year now and has not had a single issue either. I can also assure you down the line though we will here people saying that they have returned they TP2 5-10 times also. There will never be a device out there that will please everyone and not see a return. I am pretty sure a lot of so called defects are also caused by the user......

for one thing I never said better or worse I said comparable (and with verizon its refurb to refurb even if the device branch moves to different families like wm to blackberry but the ability to go back to wm if that device has issues)

secondly, just because YOUR (operative word here) device has no issues, doesn't mean that others with devices of your brand won't have issue. I can't say much about the sprint diamond, but I do know the first batch of pros had some great build quality to which I wish I still had. Sturdy as a rock with chrome chipping and overheating!

Third, regarding the tp2 being returned - it could be a variety of reasons why that is happening. It could be build quality (htc has horrible build quality to some devices) and frankly if I received a device that is retail 599 and falls apart within 30 days, I'd want an exchange, and so would you.

Fourth, yes I do complain when I get around this time. Second year in a row that I have a htc device and guess what? Build quality of refurbs/new units/out of box problems are so bad after a bit, it becomes a burden to use. Heck I was offered a HTC diamond a week before it launched on vzw and I turned it down! What does that say?

Look all I am saying is this

yes are people going to exploit this hole? Yes. But then for legitimate people with legitimate concerns of their devices to switch for a comparable device on the provider's lineup I have no issue with and its within their contract to do so...at least verizon and t mobile and even to a lesser extent ATT...I have no knowledge about sprint so that I will admit I have no idea about.

[land2634]

Originally Posted by TripleAgent

Bad analogy, but while we're here, Comcast didn't sell me a faulty TV, but when my service goes out, or my DVR breaks, they....wait for it....GIVE ME A SERVICE CREDIT OR REPLACE THEIR BAD EQUIPMENT. Try again...

You RENT your cell phone from Sprint? I've never heard of that before...

[brownhornet]

Originally Posted by isdnmatt

First off, you're lucky that they replaced the phone 5 times already as mentioned. Some carriers would certainly tell you to take it up with HTC after the 1st month. I'm starting to lean toward you and your g/f being the problem, not the phone. I went through 3 6700 and 6800, but I'm on my first TP.

Also, they are not obligated to GIVE you any kind of credit. And if they do offer to move you into another device, it'll have to be in the same TIER (ie Treo, Blackberry, as rep. mentioned). And if they have devices in the same tier available, they definitely won't give you cash on your account.

I've had my phone upgraded/replaced twice now. First from the 6700 to the 6800, then about 8 months ago from the 6800 to the TP. All times for free, but I did learn something.

Never tell the rep what phone you want to be swapped for, work around it so that they offer it to you. Keep saying features that you know what they're offering doesn't have. So they would offer me a Diamond and I would say I really need a slide out keyboard like my current phone, etc.

Never try to get this upgrade within 1-2 months of a phone's release. The reps know you want the latest greatest and will avoid giving it to you. It's also not the best business practice since they don't even have any refurbs to send, just new retail boxes.

Lastly, if you truly feel that you are STUCK, get the refurbished replacement and sell it on ebay or craigslist as suggested. I don't know what number you had in mind for a credit, but I think you would get more this way anyway.

Man come on, its a WELL KNOWN WIDE issue that the TP was a crappily (I know its not a real word) put together phone. There are plenty of people that have gone through multiple TP's... one of which being my supervisor. And guess what company I work for? It is what it is I call it like I see it. This is one reason im not jumping at the TP2 right now because I fully expect to see the same issues with it before long.

[land2634]

Originally Posted by brownhornet

Man come on, its a WELL KNOWN WIDE issue that the TP was a crappily (I know its not a real word) put together phone. There are plenty of people that have gone through multiple TP's... one of which being my supervisor. And guess what company I work for? It is what it is I call it like I see it. This is one reason im not jumping at the TP2 right now because I fully expect to see the same issues with it before long.

Yeah I mean the device has issues. I've had to get several replacements myself, but... there's the big but there... TEP wasn't meant to be an upgrade program. Has it effectively worked us such for some of us at times when our devices were no longer available? Sure, but I can honestly say there are Touch Pros out there that don't have problems. That being said, why would Sprint be obligated to provide an upgrade when there are Touch Pros out there that do work as they are supposed to? I mean, it's one thing to be upset, but you have to draw the line somewhere. Just because the device had problems after 30 days doesn't mean it should be replaced. Either way, my point is this: TEP wasn't meant to be an upgrade program, so just go with the system, and eventually you'll get a device that works for you. After all, if I remember right, that is what you wanted, yes?

[brownhornet]

I see your point, and if it was only one or even two replacements Id say he had no argument either. But if i'm on 3 or more then obviously there's something you need to do to address this issue. This phone costs WAY too much to have to deal with ineffecient handsets when you're a PAYING customer. People dont seem to understand that and CS is the main reason a lot of people are still leaving. Yes, they will take a loss if they upgrade you to the new phone... but in the long run they stand to lose even more considering it isnt an exclusive phone and you can just go get it from somewhere else.

Now I wont complain for myself because my plan and phone are free... but I can understand where he's coming from because issues like this are the exact thing that made me leave T-Mobile. When you invest this type of money in something you dont expect to have to continuously send it in for repair.. and then accept USED devices that are already not 100% functional. Think about it, if you bought a plasma screen and it was on warranty and you took it back and they say... well we wont gigve you a new one but we'll give you this one that someone else dropped on the floor and cracked. Essentially thats what they do... but again it is what it is. Personally I wont be switching phones for a while.

[eman]

[QUOTE=Noir;1139753]
Third, regarding the tp2 being returned - it could be a variety of reasons why that is happening. It could be build quality (htc has horrible build quality to some devices) and frankly if I received a device that is retail 599 and falls apart within 30 days, I'd want an exchange, and so would you.
QUOTE]

And within 30 days you are aloud to return the device. This is where your trial time comes in. Should you be aloud to return the device ever time an upgraded model comes out? I sure wish I could but unfortunetly that isn't the way it works.

I think the title of this thread and what the OP expects is what got the reaction it did. Sprint doesn't owe you an ugrade to a new device the day it released. If you can convince them they do then it is more of a courtesy on their part and something to be thankful for.

I am totally for trying to get upgraded if you can, but if it fails, you need to have the, oh well I tried attitude. Unfortunetly there are to many people who try and pull the I have problems and I need the newest device out to make it better.

Maybe you learned your lesson of buying a device when it is first released and not waiting for reviews, although it seems like you didn't learn a thing as you just purchased a TP2. Just because it was released on other carriers does not mean Sprint's version will run the same......It's a risk you take when you want something before everyone else......

Anyway, good luck with your new device, hopefully it treats you better then your TP. It's all good here, we have all tried to get one over on someone and have gotten pissed off about it when it doesn't go your way even though the other party wasn't really in the wrong....

[cwbeasley]

Interestingly enough, there's a clause in the insurance... If you have 3 or more claims or replacements in a rolling 12 month period, you will have your insurance cancelled. Think I'm making it up because you've personally never seen it? Visit asurions site, and then have a look at the self service site on sprint. Read it for yourself, don't take my word for it. It's like that so people like you, who actively abuse the consideration shown, can quietly go hide and ---- yourself with this replacement business. Honestly, the odds of having a phone break down that many times on one person? Maybe you should just go back to writing letters and see if you have better luck with pencils. We all know you just want a different device, there's no shame in that, just pony up the dollars it takes to make it happen, not finding a loophole to crawl in and chew your way out like some grub.