[brownhornet]

I see your point, and if it was only one or even two replacements Id say he had no argument either. But if i'm on 3 or more then obviously there's something you need to do to address this issue. This phone costs WAY too much to have to deal with ineffecient handsets when you're a PAYING customer. People dont seem to understand that and CS is the main reason a lot of people are still leaving. Yes, they will take a loss if they upgrade you to the new phone... but in the long run they stand to lose even more considering it isnt an exclusive phone and you can just go get it from somewhere else.

Now I wont complain for myself because my plan and phone are free... but I can understand where he's coming from because issues like this are the exact thing that made me leave T-Mobile. When you invest this type of money in something you dont expect to have to continuously send it in for repair.. and then accept USED devices that are already not 100% functional. Think about it, if you bought a plasma screen and it was on warranty and you took it back and they say... well we wont gigve you a new one but we'll give you this one that someone else dropped on the floor and cracked. Essentially thats what they do... but again it is what it is. Personally I wont be switching phones for a while.