Stuck on defective TP1, Sprint BSing me on upgrade! - Page 3

correct · #1 (**permalink**) 09-03-2009, 05:04 PM

with all these guys i hear complaining about having to exchange their phone 20 times, it makes me wonder what these guys are doing with their phone. not to say things don't go wrong, but knock on wood, i still have my original touch pro since the day i got it @ bb the first day it was released. no protective case, no screen protection, just the original belt holster/pouch, and there are no scratches, or physical damage. a few keys on the keyboard stop working the other day. i brought it to a sprint store, and they replaced the keyboard. other than that, my tp1 has been rock solid. come to think of it, i still have my mogul.

buddhatikkigod · #2 (**permalink**) 09-03-2009, 04:50 PM

seriously triple agent i think you are the problem. If they could pull up a graph and compare you with the average Sprint TP user they'd probably see a lot more returns then the average customer. I think most stores have ways of tracking people that constantly return things and at some point they just shut them down they put a drain on hte companies resources it does cost them money everytime you return a unit to them (if not assurion covered).

Considering the Tp2 isnt even released yet and your "blowing a gasket" over not getting one for breaking your Tp 5 times i would think Sprint wouldnt mind losing you as a customer.

TripleAgent · #3 (**permalink**) 09-03-2009, 05:05 PM

Quote:

Originally Posted by buddhatikkigod

seriously triple agent i think you are the problem. If they could pull up a graph and compare you with the average Sprint TP user they'd probably see a lot more returns then the average customer. I think most stores have ways of tracking people that constantly return things and at some point they just shut them down they put a drain on hte companies resources it does cost them money everytime you return a unit to them (if not assurion covered).

Considering the Tp2 isnt even released yet and your "blowing a gasket" over not getting one for breaking your Tp 5 times i would think Sprint wouldnt mind losing you as a customer.

You're entitled to your opinion, but I disagree. I have never given Sprint a problem, but they turned a blind eye the one time I got hosed. 3 lines, non-sero. Not a huge corporate account, but for all that "we care" and "premier" and "loyal customer" BS they sling, you'd think they would would take responsibility...like I said, I got 100 off, so that's better than nothing. I am dropping the issue, but I am not buying a day 1 Sprint phone anymore, learned my lesson. Thankfully, Telus and T-Mobile users have beta tested this phone and it looks legit.

slopokdave · #4 (**permalink**) 09-03-2009, 05:08 PM

I wouldn't have the patience to swap out a phone that many times. I would be looking for a phone that met my needs.

User experience will vary of course, as it did with you, versus me.

csa02221862 · #5 (**permalink**) 09-03-2009, 05:53 PM

Can't speak to Sprint, dumped them years ago because of poor coverage and worse customer service.

I have owned a Verizon Mogul since it came out and a TP since it was released. NO problems with either, both look new. The are used constantly, perform flawlessly, have custom ROM's and other tweaks.

Can't wait, but will gladly, for my TP2.

cosmiccheese · #6 (**permalink**) 09-03-2009, 06:32 PM

damn right sprint owes him nothing i've had my TP since launch and put it through hell and still have it running with custom rom and everything.

buddhatikkigod · #7 (**permalink**) 09-03-2009, 06:35 PM

what did you expect toget for responses from your posting?

Speed_419 · #8 (**permalink**) 09-03-2009, 06:50 PM

All I know is after reading this thread the OP has made me thankful that I am no longer in retail and I don't have to worry about taking care of people who feel they are "entitled" to more than they are..
Speed...

**boredandtattooed** · #9 (**permalink**) 09-03-2009, 06:54 PM

Quote:

Originally Posted by Speed_419

All I know is after reading this thread the OP has made me thankful that I am no longer in retail and I don't have to worry about taking care of people who feel they are "entitled" to more than they are..
Speed...

agreed... whoever said "the customer is always right" never worked in customer relations in any way lol...

ianderson_76 · #10 (**permalink**) 09-06-2009, 01:36 PM

Quote:

Originally Posted by Speed_419

All I know is after reading this thread the OP has made me thankful that I am no longer in retail and I don't have to worry about taking care of people who feel they are "entitled" to more than they are..
Speed...

AMEN!!! One day, hopefully