Stuck on defective TP1, Sprint BSing me on upgrade!

[Speed_419]

All I know is after reading this thread the OP has made me thankful that I am no longer in retail and I don't have to worry about taking care of people who feel they are "entitled" to more than they are..
Speed...

[boredandtattooed]

Originally Posted by Speed_419

All I know is after reading this thread the OP has made me thankful that I am no longer in retail and I don't have to worry about taking care of people who feel they are "entitled" to more than they are..
Speed...

agreed... whoever said "the customer is always right" never worked in customer relations in any way lol...

[Amill]

Originally Posted by boredandtattooed

ALL the carries LOST in court over EFTs, awhile ago... takes 3 or 6months of service though for it to start coming down the 10bucks a month or whatever it is..... i still think ETFs bottom out at 50bucks though... i dont think its charge free still, you just get prorated ETF charge now based on how close u are to the contract end date

Absolutely - but there is only one reason ETFs/contracts still exist: subsidized equipment.

Try to buy a touch pro 2 with cash and no commitment next week and you'll be told, in no uncertain terms, to take a leap; Sprint sells new phones at a huge loss, usually as high as 50%. The judgements were essentially a slap on the wrist for being too greedy.

The moral of the story is that as long as there have been cell phones, the standard business model has been to sell them for pennies on the dollar due to their astronomical prices and make the money back with monthly charges. Time was, a cell phone would set you back thousands instead of hundreds. Initial buy-ins and charges are still prohibitively high, but not anything like what it used to be, hence ETFs remain.

[Tech Addiction]

I saw this one coming when I read the thread subject. It's one of those times when you wished you didn't say out loud what you were really thinking.

[eman]

Is there truly a perfect phone? Everyone time a new phone comes out all the complaints start coming about what they currently have. The TP was perfect for so many people, that is until the TP2 comes out. And the cricle will keep going. I am sure the TP2 will start sucking as soon as we here the TP3 being released.

Why don't people do this with TV's and video games? Like when PS3 came out, why didn't everyone with playstation 2's complain they deserve a PS for free?

OP should have just been honest. Said he has a TP and doesn't want to spend the money for a TP2. Anybody with an idea of what can be done.....

I have Diamond right now. The edge of the screen on them does not pick up your touch at all. It is terrible. Should Sprint upgrade every Diamond owner with a TP2? At least your refurb should fix whatever problem you have....Us Diamond users have no hope for that fix. The screen sensitivity on the ends suck! So who deserves the free upgrades?

[Noir]

I will say I won't try to get a new device but I can see the rationale especially if it is a short amount of time...it does depend on the carrier here...

I know its a new thing for verizon to not give new devices but factory refurbs especially if one device has plenty of issues. In fact on two occasions, the verizon rep even asked are you sure you want that device (referring to blackberry storm and touch pro)...

One thing I have to say about verizon, they are cognizant of the variety of issues with the touch pro. I dunno if I can say the same concerning the sprint side; but verizon is well aware. And I just want to clarify that I have no issue paying for a touch pro 2 (heck got a touch pro here days after it was released on sprint). I can only speak for myself but unless its the only circumstance and the "new" phone has been out a few months, then I'd question verizon to sending me the new device.

Truth of it all is right now I am at the point that I can get any device as long as it is refurbished...while it sucks becuase it can have issues, its a sweet deal...

[kwazytazz]

If you have insurance and theres something wrong with the phone theres no reason why you shouldn't get it exchanged, exchange it as much times as you want. Thats what you pay insurance for, no?

[cwbeasley]

This thread is great. I love people like this. I deserve this or that. Have you EVER called your cable company because you're having problems with your TV?? They offer a service, you get the product, and if there's a problem, you call the manufacturer of the product, not the service. Comcast (or whoever your cable/satellite provider) doesn't give a rats --- about your tv being broke for six weeks. What would they say? ---- you, pay me. You don't like it? Get a new provider. Plain and simple. When it comes to phones, why would you think that Verizon, Sprint, At&t, etc etc should HAVE to help you when your equipment that you purchased (and you ever so evenhandedly took discounts for) has an issue? They're playing middle man so you won't be without one for six weeks dealing directly with the manufacturer of the phone (who incidentally, honestly doesn't care that you're paying for service that you can't use) but you complain when you can't get another model. Try pulling that on HTC. Get a person on the phone at HTC, and see exactly what they tell you. You're one of the types of people who get something, then they think they DESERVE more. What you deserve is what you pay for, take it, be happy, and stfu. Honestly, then you get on here just to vent, without contributing ANYTHING good to the rest of the forum. No tips or tricks, no kitchen goodies, no solutions of any kind, you're always just trying to get more because you think you feel entitled. Welcome to the world of pay to play, otherwise, get out.

[cwbeasley]

Originally Posted by kwazytazz

If you have insurance and theres something wrong with the phone theres no reason why you shouldn't get it exchanged, exchange it as much times as you want. Thats what you pay insurance for, no?

Do you even have car insurance? Rack up 20 cracked windshield claims in six months and then come back and read us the letter they send you...

[buddhatikkigod]

Originally Posted by cwbeasley

Do you even have car insurance? Rack up 20 cracked windshield claims in six months and then come back and read us the letter they send you...

Ha! love it. Same would go if you had full coverage and kept hitting things.