TEP in store replacement question

[Aleki]

Originally Posted by elesbb

which is dumb , im on my third replacement , now this is through asurion . which i hate btw . anyhow , my first one i threw on accident causing the screen to break , so i ordered a new one via TEP after paying the 100 dollars they send me a POS one that wouldnt even charge , as you said i also use my TP2 as my alarm , well when it doesnt charge over night you wake up to a dead phone . so yeah called them got another , this too had USB mini port issues , it charged , well at least better then the first , but it wouldnt connect via activesync or Bootloader for shit and the start menu key was goofy , didnt really "click" . so i called again demanding i get a NIB , well i got my third TP2 in a matter of one month , this has a working USB FINALLY . well i go through the entire phone (hardware wise) and found the the end key doesnt work at all . gotta mash the button in . so yeah . i hate you for getting so lucky . i dont mind a refurb , but god people at least go over the phone before you send it to a customer .

FWIW: I dealt with a corporate sprint store/service center (big difference between corporate stores and the licensed stores when it comes to dealing with phone repairs)
Still, I dont think I was a lucky exception, Asurion is a 3rd party company that replaces phones in the event where yours is lost or damaged. they really shouldnt be considered a warranty company. I could see them not wanting to swap you into a different phone because they still break even; where Sprint may have already had an analyst crunch numbers and figure it would be cheaper to replace the phone model, rather than you costing them further employee time.

BTW: I should mention that I have TEP, which could be why I didnt deal with so much BS; like the rest of you are experiencing.