TEP in store replacement question

[Aleki]

Originally Posted by DaveTN

@Aleki , but what plan are you on or did you have to change plans?

I've been all the way up to the corporate level and they all tell me no that it can't be done.

Thanks,

David

I'm on the $40 Sero Plus, but had the $30 plan when I had my TP2. When I learned I would be getting an arrive, I called up the SERO CS and asked to be upgraded; went without a hitch

Originally Posted by elesbb

mind sharing how the hell you pulled that off ? did they pass it as your upgrade or something ? and who did you ask/speak to ?

Well, to begin with, I wasnt attempting to pull anything. I had been having quite a few recurring issues with my TP2. the biggest offender was that my volume and mic would go out without notice (stock ROM btw) I have explained to them that I really need this phone to work as I rely on it as a alarm; not to mention, I look incredibly foolish when I pick up a call and my mic is not functioning. After about 2 replacements at the same store, they called me up and gave me my options(hero, bb curve, and some other crappy options). I had told them I was only interested in the TP2 because I didnt want to deal with any exchange issues and that I liked the keyboard on the TP2 to begin with. After that, the store rep offered me the arrive since they didnt have any new TP2's available. This did not impact my upgrade eligibility whatsoever.

Keep in mind, this happened somewhere between jun/july, and that they may have since decided to stop offering the arrive as a replacement phone.

[elesbb]

Originally Posted by Aleki

I'm on the $40 Sero Plus, but had the $30 plan when I had my TP2. When I learned I would be getting an arrive, I called up the SERO CS and asked to be upgraded; went without a hitch

Well, to begin with, I wasnt attempting to pull anything. I had been having quite a few recurring issues with my TP2. the biggest offender was that my volume and mic would go out without notice (stock ROM btw) I have explained to them that I really need this phone to work as I rely on it as a alarm; not to mention, I look incredibly foolish when I pick up a call and my mic is not functioning. After about 2 replacements at the same store, they called me up and gave me my options(hero, bb curve, and some other crappy options). I had told them I was only interested in the TP2 because I didnt want to deal with any exchange issues and that I liked the keyboard on the TP2 to begin with. After that, the store rep offered me the arrive since they didnt have any new TP2's available. This did not impact my upgrade eligibility whatsoever.

Keep in mind, this happened somewhere between jun/july, and that they may have since decided to stop offering the arrive as a replacement phone.

which is dumb , im on my third replacement , now this is through asurion . which i hate btw . anyhow , my first one i threw on accident causing the screen to break , so i ordered a new one via TEP after paying the 100 dollars they send me a POS one that wouldnt even charge , as you said i also use my TP2 as my alarm , well when it doesnt charge over night you wake up to a dead phone . so yeah called them got another , this too had USB mini port issues , it charged , well at least better then the first , but it wouldnt connect via activesync or Bootloader for shit and the start menu key was goofy , didnt really "click" . so i called again demanding i get a NIB , well i got my third TP2 in a matter of one month , this has a working USB FINALLY . well i go through the entire phone (hardware wise) and found the the end key doesnt work at all . gotta mash the button in . so yeah . i hate you for getting so lucky . i dont mind a refurb , but god people at least go over the phone before you send it to a customer .

[Aleki]

Originally Posted by elesbb

which is dumb , im on my third replacement , now this is through asurion . which i hate btw . anyhow , my first one i threw on accident causing the screen to break , so i ordered a new one via TEP after paying the 100 dollars they send me a POS one that wouldnt even charge , as you said i also use my TP2 as my alarm , well when it doesnt charge over night you wake up to a dead phone . so yeah called them got another , this too had USB mini port issues , it charged , well at least better then the first , but it wouldnt connect via activesync or Bootloader for shit and the start menu key was goofy , didnt really "click" . so i called again demanding i get a NIB , well i got my third TP2 in a matter of one month , this has a working USB FINALLY . well i go through the entire phone (hardware wise) and found the the end key doesnt work at all . gotta mash the button in . so yeah . i hate you for getting so lucky . i dont mind a refurb , but god people at least go over the phone before you send it to a customer .

FWIW: I dealt with a corporate sprint store/service center (big difference between corporate stores and the licensed stores when it comes to dealing with phone repairs)
Still, I dont think I was a lucky exception, Asurion is a 3rd party company that replaces phones in the event where yours is lost or damaged. they really shouldnt be considered a warranty company. I could see them not wanting to swap you into a different phone because they still break even; where Sprint may have already had an analyst crunch numbers and figure it would be cheaper to replace the phone model, rather than you costing them further employee time.

BTW: I should mention that I have TEP, which could be why I didnt deal with so much BS; like the rest of you are experiencing.

[DaveTN]

Originally Posted by Aleki

BTW: I should mention that I have TEP, which could be why I didnt deal with so much BS; like the rest of you are experiencing.

Yeah, thats what I have but things haven't been working out so good for me. Its like they just dont care at all. From a numbers standpoint if I walk, its their gain becasue I'm on a lower cost plan with unlimited data and if I stay, its their gain because I'll eventually have to buy a new phone and upgrade to a more expensive plan. win-win for them and they dont give an oversized pile of fecal material about me.

The best thing for me to do is cut my losses and move on once my ETF period runs out.

David

[Aleki]

Originally Posted by DaveTN

Yeah, thats what I have but things haven't been working out so good for me. Its like they just dont care at all. From a numbers standpoint if I walk, its their gain becasue I'm on a lower cost plan with unlimited data and if I stay, its their gain because I'll eventually have to buy a new phone and upgrade to a more expensive plan. win-win for them and they dont give an oversized pile of fecal material about me.

The best thing for me to do is cut my losses and move on once my ETF period runs out.

David

wait, so you are only staying on the TP2 because you dont want to pay the $40/mnth for the Sero Premium? or are they telling you it isnt possible on SP at all?
Pardon my ignorance, I really didnt catch your story

[DaveTN]

Originally Posted by Aleki

wait, so you are only staying on the TP2 because you dont want to pay the $40/mnth for the Sero Premium? or are they telling you it isnt possible on SP at all?
Pardon my ignorance, I really didnt catch your story

They told me that the ONLY way that I could change plans was if I go up in cost to the family data share plan.

My son has a friend that is a manager at a local sprint store that said he had no problem doing an EPRP referral but Sprint refused to allow me to do it. Even if I canceled my current plan and paid the ETF's they still won't let me do it.

I've been with them for 15 years and my account has been in perfect standing since day one. I just don't get it. It's like someone put ao comment on my account that says "this guy's an A$$" that shows up anytime they log on.



David