HTC TOUCH PRO 2 SCREEN GOING BLANK and Stays There

[eric12341]

Originally Posted by Basketlady

I have had this phone for 3 years and no problem. I can't see why there should be anything wrong with the rom. The 6.5 update came from HTC direct. I went in and changed the setting on the backlight on the external. Un checking the turn off the device . So far no problems. On the Battery side I put the backlight at 2 min. And unchecked the turn off Device . So so good. It does eat into the battery, but when I am at work I have it completely off.
I did notice that checking Prl update ,It seems that I have older date on mine from either 3/2010 or 10/2010. I have it on charger in the other room. I noticed somewhere on this site there is a newer on. Plus ,my windows updat app has gone away.
Love this phone. It has everything I want. It is a world phone so when we are out of the country on vacation I don't have to bother a friend for theirs.
There us not one phone out there right now that I would have. I love my "mini" computer!

a whole new generation of victims of this problem. listen up everyone, the stock 6.5 rom is the cause of this issue. it is well documented across the web including this site
doing a bing search will turn up tons of articles about this issue
here is the one that was posted on this site at this time last year

PPCGeeks.com » Sprint & Verizon Touch Pro 2 WM6.5 Causes ‘Sleep Of Death’

the only way to get rid of it is to flash a custom rom with a 21916 or 28xxx build or revert to the 6.1 rom

[texasjin]

I got the same problem a few days back. Wipe it with my 5/16 full backup, same issue. I didn't have any such problem for 1+ year. Have to hard reset and put contact+email+document back, same!
Hard reset another time, only put back contacts from backup; then install apps one by one manually, also gmail back, much better last night. But this morning has one incident, but generally much better than before.
If the issue is Gmail, it could be that Google improved it maybe yesterday?
I have been using Sprint stock 6.5 rom, always. The blame to the ROM doesn't make any sense to me.

[Moguns22]

I manage about 90 of these Sprint HTC Touch Pro2 devices for a large Home Health organization and have been constantly working to resolve this issue since last Thursday evening 5/19/11. That was my first report of a problem. Believe me, I have tried all of the solutions listed here, I've opened support cases with Sprint, HTC and our Medical Software vendor (due to custom programs being loaded on most devices). I came to the conclusion just last night that the only thing these devices had in common was that they were all using GMAIL in their email settings. Once I changed the SEND/RECEIVE setting on the device to MANUALLY, it no longer "froze" in sleep mode or, as I now refer to it...The Sleep Of Death! We use Google Apps for our email platform and I intend on opening a support case with them today in hopes of quickly resolving this problem.

[TheTechGuru]

Well, I removed the GMail account from my phone completly and it is still doing it. I really don't want to change ROM's as the 6.5 ROM was working fine for me for a year. Something somewhere has changed recently.

I am giving it another try after removing ALL Google related email accounts from it, I had 3 on my own domain that use google apps.

So now it's just Outlook/MS Exchange and AOL for mail.

[texasjin]

Last night is a good night for this problem. I didn't have any issue either, however this morning, I got a problem, then I took out gmail the whole settings, still saw it !!!!

[eric12341]

how can blaming the rom not make any sense when it is well documented across the web and in many threads on this site? here's another article :

"Sleep of Death" plaguing the Sprint & Verizon HTC Touch Pro2 after WM 6.5 update? - Phone Arena

how much more proof is needed? plus im a VIP and have been through this issue myself and solved it by using either a custom rom or the older stock 6.1 rom, the other more experienced users on this site have been through this and solved it this way as well. sl if you don't want to flash a new rom keep sticking with the Gmail fantasy that's going on now. not trying to be rude here just being brutally honest and showing some touch love .

[rrjskj]

Originally Posted by eric12341

how can blaming the rom not make any sense when it is well documented across the web and in many threads on this site? here's another article :

"Sleep of Death" plaguing the Sprint & Verizon HTC Touch Pro2 after WM 6.5 update? - Phone Arena

how much more proof is needed? plus im a VIP and have been through this issue myself and solved it by using either a custom rom or the older stock 6.1 rom, the other more experienced users on this site have been through this and solved it this way as well. sl if you don't want to flash a new rom keep sticking with the Gmail fantasy that's going on now. not trying to be rude here just being brutally honest and showing some touch love .

ok that is annoying eric why the hell did u mention being a vip that has nothing to do with the question at hand keep in mind it wasn't a vip issue and try not using that again as basis for this discussion .. not trying to be rude but that was wrong on ur end ..

[kendal0]

Rant mode on.

This is not a ROM issue, this is a GMail issue. I have the exact same issue on the 3 ROMs I tested: Stoke Verizon ROM (latest version), Mighty Mike last ROM (what I had loaded when the problem started last Thursday) and the 18 May 2011 Energy Reference ROM. So a really old ROM has it, a year old Custom ROM has it, and a ROM released AFTER the issue started has it. This is not a ROM issue.

Looking for a ROM to fix the issue isn't solving the problem. Looking with a fresh set of eyes is what is going to fix this. A new custom ROM certainly didn't fix it in my case.

Rant mode off.

[eric12341]

Originally Posted by rrjskj

ok that is annoying eric why the hell did u mention being a vip that has nothing to do with the question at hand keep in mind it wasn't a vip issue and try not using that again as basis for this discussion .. not trying to be rude but that was wrong on ur end ..

yea i know but usually those with a higher post count have a greater level of experience, so that is what i am trying to pass down

Originally Posted by kendal0

Rant mode on.

This is not a ROM issue, this is a GMail issue. I have the exact same issue on the 3 ROMs I tested: Stoke Verizon ROM (latest version), Mighty Mike last ROM (what I had loaded when the problem started last Thursday) and the 18 May 2011 Energy Reference ROM. So a really old ROM has it, a year old Custom ROM has it, and a ROM released AFTER the issue started has it. This is not a ROM issue.

Looking for a ROM to fix the issue isn't solving the problem. Looking with a fresh set of eyes is what is going to fix this. A new custom ROM certainly didn't fix it in my case.

Rant mode off.

its a gray area as to what the exact cause of this is and should be taken with a grain of salt. for those who dont know you can have your gmail synched into ur hotmail and then add that folder to show up in the hotmail section of mobile outlook, that should eliminate the need to add gmail as a separate account. on a side note ive had gmail enabled in several custom ROMS (with 6.1 and the 21916 build of 6.5) and have not experienced this issue.

[TheTechGuru]

My phone has not SOD'd today yet after deleting ALL GOOGLE REALATED EMAIL ACCOUNTS from the phone. This includes BOTH GMail AND Google Apps email accounts.

I had been running WM6.5 for OVER A YEAR without any problem like this. Anyone that says 6.5 is the problem is a MORON that just wants to cover up the problem instead of fixing it. Something somewhere changed in the past week, I guess it's up to the few intelligent users to find it.