HTC TOUCH PRO 2 SCREEN GOING BLANK and Stays There

Basketlady · #1 (**permalink**) 05-21-2011, 02:09 AM

Just the last 2 days my Touch Pro 2 (Sprint) my screen goes blank and stays there. When the backlight goes standby and I hit the top button to wake it up. Forget it , it does nothing. My messages are flashing but can't get to them. I open it up,take the battery out and start over.
I have a new battey ,but haven't had time to charge it. I have never had anything happen like this before.

It is like it just decided on it's own, to cut off. I have checked backlight settings, and external setting and they are the same as when I purchased it.

Anyone have any answers??????

This is the best phone I have had in a long time . It is easy for me to conference business calls and get mini reports sent to my business emails.

eric12341 · #2 (**permalink**) 05-21-2011, 02:20 AM

this sounds to me like its the good ol classic SOD (sleep of death) situation so what you need to do is either flash a custom rom, there are many great ones in the development section or flash to the original stock 6.1 rom which is also found in the development section.

EDIT

THIS THREAD will tell u everything u need to know about flashing custom roms and provide what u need to do it and

THIS is the direct link to the stock 6
1 rom that was taken from THIS THREAD

either of these will solve the issue u are having if it does not then u may have to contact sprint for a replacement under insurance

Basketlady · #3 (**permalink**) 05-21-2011, 02:45 AM

I do not want to go back to 6.1. I am at 6.5 professional now. That would defeat the purpose. Plus I have to many important things on it . Plus I have company mail push. I don't want to go thru that again. Took me and the IT s a week to get it thru. A lot of firewalls.
I will take alook. Any other suggestions

eric12341 · #4 (**permalink**) 05-21-2011, 03:43 PM

Quote:

Originally Posted by Basketlady

I do not want to go back to 6.1. I am at 6.5 professional now. That would defeat the purpose. Plus I have to many important things on it . Plus I have company mail push. I don't want to go thru that again. Took me and the IT s a week to get it thru. A lot of firewalls.
I will take alook. Any other suggestions

well sorry I hate to say this but in the name of troubleshooting u gotta do what those with more experience advise u to do unless u want to just deal with the problem u are facing. and besides if u were to get a replacement from sprint ud have to go through all that again regardless, all u can do now is try what we tell u here then goto sprint when they don't work. its been discussed numerous times on this site that the stock 6.5 rom is the cause of the issue u are having ( SOD). therefore it is strongly recommended that u either flash a custom 6.5 rom or the stock 6.1 rom just make sure u have everything backed up to a card ot on ur exchange server. sorry if I may have sounded rude in the first part of this post but im just bein brutally honest.

ismaelkf · #5 (**permalink**) 05-23-2011, 08:23 PM

Same thing start happening to me.. like 2 days ago.. what is this a virus!?

rbyham · #6 (**permalink**) 05-21-2011, 10:57 AM

Strange but my vzw stock 6.5 pro started doing the same thing 2 days ago. What is up with this? Randomly the top button issues no response. Also, if I pull the stylus the front bottom buttons light up but not the screen. Only a soft reset brings things back up. Happens to me maybe 3x a day.

ruwl87 · #7 (**permalink**) 05-22-2011, 12:40 AM

I got the same problem. I did a lot searching online, and finally, I think that I found the unannounced official fix for it by HTC.

Update for HTC Touch Pro2 Enhance the system stability

eric12341 · #8 (**permalink**) 05-22-2011, 04:52 PM

Quote:

Originally Posted by ruwl87

I got the same problem. I did a lot searching online, and finally, I think that I found the unannounced official fix for it by HTC.

Update for HTC Touch Pro2 Enhance the system stability

that's for SE Asia don't think it'll work for US models.

ruwl87 · #9 (**permalink**) 05-23-2011, 02:08 PM

Quote:

Originally Posted by eric12341

that's for SE Asia don't think it'll work for US models.

I installed this on my phone. It solved the SOD problem, but now, the hard buttons (send, back, hang up, etc.) do not work in the data mode. It only works during the phone mode.

kendal0 · #10 (**permalink**) 05-22-2011, 07:47 PM

My phone was doing it as well, starting on or about the evening of the 17th. I was running Mighty Mike's last ROM. Cleared memory 3 times over the weekend trying to fix it, but it came right back. I run battclock in the taskbar to show battery, Memory, CPU usage and signal strength and I noticed that the CPU was getting pegged shortly after a soft reset and never coming off full usage. I couldn't identify the process (dotfred just showed the idle process using all the processor) but I know a hung process that maxes out the CPU will result in the SOD.

I task 29nd, then loaded the latest Energy 29020 reference ROM and the issue seems to be resolved. At least it hasn't SOD's in an hour. On the other ROM is was doing it within minutes.

I don't know what it causing this either, my Mighty Mike ROM was running great for about 6 months and I hadn't loaded any new programs in over a month. Whatever is causing it, it must have something to do with the date Y2K+11!