View Single Post
  #33 (permalink)  
Old 05-24-2011, 08:37 AM
Moguns22's Avatar
Moguns22
Lurker
Offline
 
Join Date: May 2011
Posts: 2
Reputation: 0
Moguns22 is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: HTC TOUCH PRO 2 SCREEN GOING BLANK and Stays There

I manage about 90 of these Sprint HTC Touch Pro2 devices for a large Home Health organization and have been constantly working to resolve this issue since last Thursday evening 5/19/11. That was my first report of a problem. Believe me, I have tried all of the solutions listed here, I've opened support cases with Sprint, HTC and our Medical Software vendor (due to custom programs being loaded on most devices). I came to the conclusion just last night that the only thing these devices had in common was that they were all using GMAIL in their email settings. Once I changed the SEND/RECEIVE setting on the device to MANUALLY, it no longer "froze" in sleep mode or, as I now refer to it...The Sleep Of Death! We use Google Apps for our email platform and I intend on opening a support case with them today in hopes of quickly resolving this problem.
Reply With Quote