Touch Pro 2 no longer available through Asurion

[austin420]

just for shitz, i tried through the website phoneclaim.com . i was offered a hero. my phone is in good shape besides a big chunk of housing missing by the power button. i was going to get it replaced right before i upgraded to have a new looking one to sell. thats still my plan, im just going to have to do it through the sprint store.

[mattlenderman]

Originally Posted by robul

wow.. what great news.. I just got my tp2 replaced with a brand new one from sprint.. I put my screen protector on and not 30 minutes later I sat on the phone and cracked the screen. i have insurance but If I cant get the TP2 from assurion replacement ill be pizzed! There isnt another phone that will work with sero that compares with this phone!

Trust me, I know...even though I have a new tp2 on the way, doesn't mean I may not have a problem with it later...That's what I'm worried about. I would say I'd cancel my insurance, but, if something like the keyboard or something goes out I could still go into a store with it..but if i crack my screen again, lose it or get water damage i'll be screwed.

[robul]

yep. and I go fishing alot. I keep my phone in a water proof box but even if I take it out the humidity will set of the water sensors.

What about the sprint stores? Will they process the insurance claims for a nominal fee? Assurian can send me a hero all day long but it wont work on my plan.

[JimSmith94]

Originally Posted by austin420

i was going to get it replaced right before i upgraded to have a new looking one to sell.

I've read that that's the reason why Asurion stopped carrying the TP2, to keep people from doing exactly what you were going to do.

[mattlenderman]

Originally Posted by robul

yep. and I go fishing alot. I keep my phone in a water proof box but even if I take it out the humidity will set of the water sensors.

What about the sprint stores? Will they process the insurance claims for a nominal fee? Assurian can send me a hero all day long but it wont work on my plan.

I've never heard of a store processing an insurance claim through Asurion for you. Well, unless you have some hard head who acts like they have no clue what they're doing, then they might dial the number for them and get them on the line. Other than that, service centers just service them or if they can't, do service swaps if the phones in stock. Of course they won't do a swap if the screens cracked, or sensor shows solid.

[austin420]

Originally Posted by JimSmith94

I've read that that's the reason why Asurion stopped carrying the TP2, to keep people from doing exactly what you were going to do.

hahahahaha. show me where you read that! i call bs. for one, i would pay a hundred dollar deductible. thats all a refurb is worth in my opinion. also, you have to send the old one in to be refurbed to let them send back out to make another 100 bucks. they make money be doing this, you do realize that, right? also, my gfs tp2 shows rainbow banding. its a replacement from assurion and they offer a one year warranty, so on that one they owe us a new phone. how are they gonna replace it? tell me that. you need to need to stop being so judgmental.

[ooxteme]

i pay for the extra insurance and even when i get a phone off craigslist i can still get it replaced

[robul]

Originally Posted by mattlenderman

I've never heard of a store processing an insurance claim through Asurion for you. Well, unless you have some hard head who acts like they have no clue what they're doing, then they might dial the number for them and get them on the line. Other than that, service centers just service them or if they can't, do service swaps if the phones in stock. Of course they won't do a swap if the screens cracked, or sensor shows solid.

yeah me niether.. Iv always had to call assurian. I will go to the store and raise hell thuogh if my 500 dollar phone isnt going to be replaced with there insurance plan that they sell.. The only problem is that I am with sero so retentions really doesnt care if they lose me as a customer..

[austin420]

way back my gf had a cracked screen and to get the entire phone replaced instore without calling asurion, it was 119 dollars. i think they woulve done that wether we had insurance or not.
from sprint...
If the device is covered by Total Equipment Protection (TEP) or the Equipment Service & Repair Program (ESRP), there is no charge for repairs caused by normal wear and tear or mechanical/electrical failure.
If the device is covered by TEP or the Equipment Replacement Program (ERP) and it has physical or liquid damage or is damaged beyond repair, you'll need to file a claim and pay a non-refundable deductible for each approved claim, determined by the model of your device.
If the issue is covered by the manufacturer's warranty, you won't be charged for repair or replacement at a retail location.
If the device is not covered by the manufacturer's warranty, TEP, ERP or ESRP, you may have to pay fees per-incident, determined by the type of device.
this is key. the sprint store will di instore replacement. a tp2 is 119 dollars.

[Padron26]

i just call asurion to see what phone i would get cause my mini usb port wont let me charge or sync.
Asurion said if i were to make a claim the only phone i could get would be the
Audiovox 6975 (HTC Imagio), cause the TP2 is not available.
WTF...... this insurance is B.S.