Touch Pro 2 no longer available through Asurion

[robul]

yep. and I go fishing alot. I keep my phone in a water proof box but even if I take it out the humidity will set of the water sensors.

What about the sprint stores? Will they process the insurance claims for a nominal fee? Assurian can send me a hero all day long but it wont work on my plan.

[mattlenderman]

Originally Posted by robul

yep. and I go fishing alot. I keep my phone in a water proof box but even if I take it out the humidity will set of the water sensors.

What about the sprint stores? Will they process the insurance claims for a nominal fee? Assurian can send me a hero all day long but it wont work on my plan.

I've never heard of a store processing an insurance claim through Asurion for you. Well, unless you have some hard head who acts like they have no clue what they're doing, then they might dial the number for them and get them on the line. Other than that, service centers just service them or if they can't, do service swaps if the phones in stock. Of course they won't do a swap if the screens cracked, or sensor shows solid.

[robul]

Originally Posted by mattlenderman

I've never heard of a store processing an insurance claim through Asurion for you. Well, unless you have some hard head who acts like they have no clue what they're doing, then they might dial the number for them and get them on the line. Other than that, service centers just service them or if they can't, do service swaps if the phones in stock. Of course they won't do a swap if the screens cracked, or sensor shows solid.

yeah me niether.. Iv always had to call assurian. I will go to the store and raise hell thuogh if my 500 dollar phone isnt going to be replaced with there insurance plan that they sell.. The only problem is that I am with sero so retentions really doesnt care if they lose me as a customer..

[ooxteme]

i pay for the extra insurance and even when i get a phone off craigslist i can still get it replaced

[austin420]

way back my gf had a cracked screen and to get the entire phone replaced instore without calling asurion, it was 119 dollars. i think they woulve done that wether we had insurance or not.
from sprint...
If the device is covered by Total Equipment Protection (TEP) or the Equipment Service & Repair Program (ESRP), there is no charge for repairs caused by normal wear and tear or mechanical/electrical failure.
If the device is covered by TEP or the Equipment Replacement Program (ERP) and it has physical or liquid damage or is damaged beyond repair, you'll need to file a claim and pay a non-refundable deductible for each approved claim, determined by the model of your device.
If the issue is covered by the manufacturer's warranty, you won't be charged for repair or replacement at a retail location.
If the device is not covered by the manufacturer's warranty, TEP, ERP or ESRP, you may have to pay fees per-incident, determined by the type of device.
this is key. the sprint store will di instore replacement. a tp2 is 119 dollars.

[Padron26]

i just call asurion to see what phone i would get cause my mini usb port wont let me charge or sync.
Asurion said if i were to make a claim the only phone i could get would be the
Audiovox 6975 (HTC Imagio), cause the TP2 is not available.
WTF...... this insurance is B.S.

[vst_ace]

Assurion offered the Moment to me today. I'll wait and deal with the wonky USB port. I did gently lift up the two metal prongs inside the port with an exacto blade to get a tighter USB fit, it seems to be better now.

[austin420]

Originally Posted by vst_ace

Assurion offered the Moment to me today. I'll wait and deal with the wonky USB port. I did gently lift up the two metal prongs inside the port with an exacto blade to get a tighter USB fit, it seems to be better now.

usb probs are defective equiptment. you shouldnt have to go through insurance for that. in store they should replace it for free.

[violentz313]

Has anyone here with verizon tried it and been able to talk them into giving you something better then the imagio? My tp2 usb hub has been acting up lately so i was thinking about a new one but no way if my only choice is the imagio. I honestly dont see how they can get away with charging you for insurance monthly and then turn around and give u something worse then what you had.

[robul]

isnt a usb port failure a hardware failure and shuold be covered by TEP directly from sprint? or are they saying thats a damage claim?