*****hspl***** is there support for it anymore? - Page 13

dishe · #1 (**permalink**) 03-19-2010, 02:32 PM

First of all, I'd like to follow up and say I heard back from cmonex, who was very patient and helpful. Thank you!
That's all I was really complaining about- I got this replacement phone and felt frustrated with my experience trying to unlock it. When I had questions/concerns, it became even more frustrating when I felt like I was being ignored. Perhaps it was just bad timing, but I found this thread of others with similar complaints/problems, it just sort of fueled some angry remarks.
I'd like to apologize for that.

Quote:

Originally Posted by Olipro

and that's exactly what it is.

and how the **** are we supposed to automatically tell the difference between you and someone at a GSM shop with 100 devices to unlock?

If you can tell me, you must be a ****ing genius, perhaps you'd care to solve the P=NP problem too.

I claim to be no genius. However, as I suggested to cmonex, perhaps you should allow 2-3 unlocks per person before declaring them running a business? Many people get replacement phones, or live in the same house / dorm with the same handset. Who is to say which person gets the "free" unlock? Could raise all sorts of complaints about being fair (which I'm sure it has).

Obviously, the person with 100 imeis to unlock should be flagged as having to pay for them. But if I may be so bold, I'd like to suggest that one per person/IP/etc may be unnecessarily limiting to people who are NOT looking to sell your work.

Quote:

Originally Posted by Olipro

the vast majority of people don't have to do this, and if you only have to get 1 replacement then you don't need to do anything.

But see, this didn't work for me- the very first time I ran the unlocker, I had to submit a ticket to clear my IMEI. Why? I have a static IP and it was my first Rhodium. Doesn't make sense.
Then, when I got my replacement, I knew my IP would be flagged, so I figured I'll do it from work. Work IP is also static, and I know all the phones here (there's about 7 people who work here, the only other HTC in the building is an old Vogue). It complained again. So I was wondering why it failed again- I thought maybe it had to do with the radio (since I didn't activate service on the new phone yet, I was wondering if it failed because the radio was on without service). So I went to ask, and my messages and support ticket requests went unanswered. Looking to the forum for others with my questions, I found this thread.

Quote:

If you do however and you feel that it's your moral right to get our work for free then as I said before, you can contact us and wait.

because guess what? IT IS NOT A FÚCKING ENTITLEMENT.

I understand that, and I respect your work (I really do apologize for mentioning pirating it). But look at it from our perspective... yes, we had to pay for a replacment phone. We're not happy about that, especially because asurion raised their deductibles. I'm already trying to figure out what I can cut back on this month so the $100 doesn't hit me as hard. I'd like to not have to pay for it, especially since I'm still not selling your work or anything.
So I had questions about the activation and why it failed, and what I could do about it, preferably without paying for it. If I *have* to pay for it, that's another story. I wouldn't be happy about it, but I would have no right to complain. I complained because I didn't get a response.

**cmonex** · #2 (**permalink**) 03-19-2010, 02:03 PM

Quote:

Originally Posted by Sauske

Is there any other way to contact Olipro or Cmonex and the other involved that made the program? Yes I PM them, I submitted two tickets on there help site & I sent e-mails but no response from anybody? It's telling me if I want to use it for commercial use etc.... I paid three times already but I still cant unlock my replacement TP2 from sprint

I've said many times DO NOT PM with this issue. as for the tickets, will recheck tonight to see if some got skipped.

Olipro · #3 (**permalink**) 03-19-2010, 02:16 PM

To help us break down our workload, we have now created a number of help topics in our ticket system that relate to the specific device you have and type of query - so long as you open a ticket in the correct dept then we will be able to respond.

Srt4inSC · #4 (**permalink**) 03-20-2010, 07:36 PM

Hey guys, my problem got fixed today.... Thanks everyone

abednego · #5 (**permalink**) 03-20-2010, 10:14 PM

Quote:

Originally Posted by Olipro

...
we have hundreds of tickets, if you're someone who's whining because you already unlocked 2 devices (yes that's right, you get 2 ****ing devices free) and you're such a dumb **** that you smashed both and on you're third phone and it pains you to shell out the 4 quid then you can open a ticket and we WILL reply, but expect it to take a week or more.
...

First of all, I want to say that I am very thankful for the work that Olipro and cmonex put in to write the unlocker for all of us. If there's anyone who can appreciate it, its me -- I've taken ASM classes in college and know what a pain in the ass moving values in and outta registers can be. On top of that, I agree 100% with their model of donation-ware for the unlocker and paid money for the security unlock... I know if I were in their shoes, I wouldn't want others benefiting from my hard work.

But going forward, I still think that having 2 devices replaced does not necessarily mean someones a dumbass - or even "smashed" their phone. I'm one of the few who had the "rainbow banding" on my screen. I don't see other devices do this besides HTC.

I'm not someone whos cheap - in fact, I even donated money before to get my SIM unlocked. But when I had to get a replacement device (rainbow banding... not because I "smashed" my phone!), I had to provide an "RMA Authorization Sheet" to "prove" I wasn't security unlocking bulk phones.

I never had such a form from Sprint. They just gave me a brand new device in a box and I was on my way. So I replied to the e-mail, pointing to the thread I created about the rainbow banding. If I were really going to be unlocking bulk phones, would I create a brand new thread for each phone? C'mon now. I never received a repy about being security unlocked.

Now with just doing a regular HSPL, my ticket has been open since March 3rd. No reply. I can understand being busy... but having an issue to take over 3 weeks to resolve? Being nazis about "proving" a *single* replacement device for someone who paid? None of those things make a lot of sense to make people who WANT to pay. Why make those willing to pay jump through hoops?

Just my option, and nothing more. I have no hard feelings and appreciate their hard work. I guess I just think differently.

maedhros · #6 (**permalink**) 03-20-2010, 11:34 PM

Love how everyone is responding so politely to comments such as:

Quote:

Originally Posted by Olipro

how the **** are we supposed to automatically tell the difference between you and someone at a GSM shop with 100 devices to unlock?

If you can tell me, you must be a ****ing genius, perhaps you'd care to solve the P=NP problem too.

And:

Quote:

Originally Posted by Olipro

because guess what? IT IS NOT A FÚCKING ENTITLEMENT.

Just because you guys developed a great asset to the community dosent mean you have the right to add **** to every other word?

Wouldn't this be a ban to every other NORMAL user?

Guess some get better treatment then others.

Btw how much cash you guys rake in from "donations"?

**cmonex** · #7 (**permalink**) 03-21-2010, 02:00 PM

Quote:

Originally Posted by abednego

I'm not someone whos cheap - in fact, I even donated money before to get my SIM unlocked. But when I had to get a replacement device (rainbow banding... not because I "smashed" my phone!), I had to provide an "RMA Authorization Sheet" to "prove" I wasn't security unlocking bulk phones.

do you mean SIM Unlocker now, not HardSPL, right? the idea about that is you can still have another SIM unlock even if you had your phone break or anything. but if you just have 2 phones and want it for the 2nd one, that's a different case. what is wrong with this policy in your opinion? I'm confused.

**CaliBoyPhillip** · #8 (**permalink**) 03-21-2010, 04:12 AM

Well my take is.. you can't really judge the whole elite team based on the way Oilpro expressed his thoughts, I don't think he would care if he was temp banned either way. I don't hate the guy but nor do I see why people thank your post but not get involved with this conversation, I rather see most of those other people posting in the unlocker thread post here as well... My point of view is most don't want to even step up for there own words. Happy unlocking everyone

**cmonex** · #9 (**permalink**) 03-21-2010, 02:01 PM

as for the tickets, yes, we rechecked all of them, so nobody should have been left without a reply.

Quote:

Originally Posted by Psychobaby

I would have to agree with you Mackie...I know once I say my piece I dont rehash the same old shit over and over...its a senseless waste of time. Usually a resolution does come up if you are patient.

your last line is very good! I have nothing more to say than that.

**Mr. X** · #10 (**permalink**) 03-22-2010, 10:59 AM

Alright, users issues have been addressed by Olipro and cmonex. Im closing this down. they have given you the right course of action to get this issue solved and they have also stated they they are improving there system to avoid issues. Some people are gettign a lil hot under the collar here. And i have to say i can see it from both sides.

With that said, Work with the proper actions to resolve this issue, help your self and help them.

Thread closed. go out side or something.