TP2 and Asurian Insurance - WOW

bishop0114 · #1 (**permalink**) 01-08-2010, 05:08 PM

2 weeks ago I dropped my phone in the tub and had to go through the dreaded Asurian insurance for a replacement.

Less than 5 minutes on their web site and I was done with my claim. An hour later, I received an email that they shipped my replacement (brand new) phone?????

What are the odds itbeing that easy and hassle free?

Today I dropped my phone and shattered the screen....

Again to the web site and 5 minutes of my time. I get an email about an hour later that the device has shipped...

I have had this insurance on my phone for several years and never used it... I am shocked at how simple they make it.

I just hope I don't drop it again. I cant imagine them being as responsive a 3rd time.

**BooDaddy** · #2 (**permalink**) 01-08-2010, 05:14 PM

HEHE.. I think you may get a limit of 3 claims in a calendar year, but it could be dependant upon your carrier also.

now, go out and buy yourself a case for that thing!!! LMAO

tr0s · #3 (**permalink**) 01-08-2010, 07:18 PM

Quote:

Originally Posted by BooDaddy

HEHE.. I think you may get a limit of 3 claims in a calendar year, but it could be dependant upon your carrier also.

now, go out and buy yourself a case for that thing!!! LMAO

preferably a case that floats too?

aj48198 · #4 (**permalink**) 01-09-2010, 12:17 AM

Quote:

Originally Posted by tr0s

preferably a case that floats too?

normalguy · #5 (**permalink**) 01-08-2010, 05:27 PM

That's good to know, but I suspect the fact that you've been a customer for several years without a claim is part of it. Still, it's good to know as I picked up the Asurian option on the TP2.

Quote:

Originally Posted by bishop0114

2 weeks ago I dropped my phone in the tub and had to go through the dreaded Asurian insurance for a replacement.

Less than 5 minutes on their web site and I was done with my claim. An hour later, I received an email that they shipped my replacement (brand new) phone?????

What are the odds itbeing that easy and hassle free?

Today I dropped my phone and shattered the screen....

Again to the web site and 5 minutes of my time. I get an email about an hour later that the device has shipped...

I have had this insurance on my phone for several years and never used it... I am shocked at how simple they make it.

I just hope I don't drop it again. I cant imagine them being as responsive a 3rd time.

Okeif_ObD · #6 (**permalink**) 01-08-2010, 06:41 PM

Quote:

Originally Posted by normalguy

That's good to know, but I suspect the fact that you've been a customer for several years without a claim is part of it. Still, it's good to know as I picked up the Asurian option on the TP2.

Not really, ever since my Samsung i700 Asurian has been this quick with responses. But the website claim form was a godsend-- some of the operators had no business dealing with phones other than clamshells.

**[sammich]** · #7 (**permalink**) 01-08-2010, 07:12 PM

Invest in a Seidio Innocase or leather case that protects the whole phone.

Your wallet will thank you later

kern417 · #8 (**permalink**) 01-08-2010, 05:33 PM

can you get that if you don't buy through the carrier (i bought on ebay)

**Young_breedent** · #9 (**permalink**) 01-08-2010, 05:35 PM

Quote:

Originally Posted by kern417

can you get that if you don't buy through the carrier (i bought on ebay)

you can add inusrance within the first 30 days of putting the phone on your account i believe. Call sprint and tell them you want to add full insurance.

**BooDaddy** · #10 (**permalink**) 01-08-2010, 05:47 PM

Quote:

Originally Posted by Young_breedent

you can add inusrance within the first 30 days of putting the phone on your account i believe. Call sprint and tell them you want to add full insurance.

Yup, Thats what I did. I bought a phone off of ebay, and then called Sprint to activate it. Then I asked if i could add insurance, and the lady said "SURE!" I think the only limitation is that you cant make a claim until 30 days have passed since your Asurian signup date. That helps deter people from getting a jacked up phone, activating and adding insurance and then making a claim on it the next day.