Get your damn money if you paid $399.99 instead of $288.99 - Page 4

blazin-asian · #31 (**permalink**) 07-10-2007, 06:49 PM

it looks like the mogul is available for $288.99 on regular sprint website too.

rfrankli · #32 (**permalink**) 07-10-2007, 07:29 PM

Still shows up as $399.99 for me. Are you sure you arent looking in the SERO store? Make sure it doesn't say "Special Sprint Employee Referral Offer Store" on the top left corner of the page.

Chillen · #33 (**permalink**) 07-10-2007, 07:41 PM

yea clear your cookies/cache 399.00 here would doubt they would lower price so soon :P

letsgoflyers81 · #34 (**permalink**) 07-10-2007, 07:43 PM

I still see $399.99 on sprint.com also.

higginsc · #35 (**permalink**) 07-11-2007, 07:18 PM

I just spend 3 hours on the phone with various departments with no luck. (CS, Telesales, employee service, etc)

What contact number or email address should I use to actually get this done? I'm within my 30 days of purchase and I ordered through telesales. I'm on the SERO plan. Thanks

Spydc · #36 (**permalink**) 07-11-2007, 07:37 PM

Call and say cancel to get transferred to account services. Then explain the situation to them and see if they will credit you. If not, call 877-349-4413 and ask for sales support and ask them to pull the tape of your conversation with the rep. That would prove to them that you were promised a credit. I went through hell to get mine. I finally got in touch with someone in account services who immediately credited my account.

EnJaNir · #37 (**permalink**) 07-11-2007, 10:45 PM

after an email telling me to cancel and reorder I just called...after 2 hours on the phone, 2 calls since I got disconnected, 4 reps, and finally someone who took care of me after after struggling with what SERO was and who it was for I got it all taken care of.

sbello81 · #38 (**permalink**) 07-11-2007, 11:48 PM

i was just on the phone for an hr and got nothing done. she gave me the # to the SERO ppl which i'll have to call in the AM because they're closed right now. I just emailed ecare too...they're usually a LOT better at getting things done. am i suppose to already be on a SERO plan to get that price, or can i get it if i'm just signing up now?

Hanniballs · #39 (**permalink**) 07-12-2007, 12:10 AM

Quote:

Originally Posted by EnJaNir

after an email telling me to cancel and reorder I just called...after 2 hours on the phone, 2 calls since I got disconnected, 4 reps, and finally someone who took care of me after after struggling with what SERO was and who it was for I got it all taken care of.

Sounds like what I went through. The people at retentions wouldn't even help me and said I had to speak with tele sales.. The lady at tele sales wasn't very happy retentions did that and she spoke to them personally while I was on hold and got it done. I spent about 2 hours today getting my credit and about 5 hours the last two days trying to get this crap worked out. I was ready to cancel both my sprint accounts and get a diff provider over the BS they were trying to pull. Hell, even eCare wouldn't help me.

kronium · #40 (**permalink**) 07-12-2007, 02:57 AM

Given recent news, aren't you guys a little scared about getting your account canceled after calling too much? I tried getting the credit a few days ago, but I don't feel like pushing it anymore. I'm scared to lose my SERO account.