Sprint 6800 Mogul is out!

[blockburner28]

double post

[blockburner28]

Originally Posted by CTSLICK

Sorry to hear it. Seems SO wrong that so many have had difficulties while others go smoothly. I hope you get yours soon. I am just starting to work with mine, its great so far.

Thanks man but what sucks is I have 2 lines now and my current line hits 30 days today. Just like 5 mins ago the rep told me that the Mogul is on back order and the phone won't ship til the 22th which is friday. Which means I won't see the phone til sometime next week. So today when I get home I'm going to call retention and give them a piece of my mind. They better have a good deal are i'm leaving. The payments been pending on my bank account times two. No idea why they charged me twice but its holding up my account. Btw I will also let them know that I have my eyes on the IPhone.

[99accordv6]

Test post from my 6800 that juat came in from a whole day of delivery

it took about 10 hours to get from my house from 5 miles down the road

Time to have fun with my new phone now

[Pibe38]

Merging...

Originally Posted by keithr1475

On Monday 06/18/07 at about 530 PM, I decided to take the plunge and update my 6700. I got on the internet and got the number to Sprint and ordered my phone. This is after having to call 3 times because the first 2 people said they never heard of the phone. On the third call, I finally got someone who knew what they were doing. It was painless. The girl said it would take 1 to 3 days for me to get it. It did cost me $12.00 for this but I did not mind. Yesterday, I decided to check on the progress on my phone but then I realized I did not have a tracking number. So I called the number the girl gave me and after waiting on the phone for 20 minutes, I got my tracking number. By the way. Sprint uses UPS as their carrier. I then got on the internet and got on the UPS site and put in my tracking number. I was so excited when it say that it would be delivered today on 06/20/07.
Today before I left for work, I checked the tracking number again and it said that it arrived in my town and that it was out for delivery. Very happy at this point.
I go to work and come home and it is not here yet. So, I get back on the UPS site and put in my tracking number. It says that it has been delivered. But not to my house in Wichita Ks but to somewhere in Arizona. By this time I am going NUTS. I find the number to UPS and they say yep, its in Arizona but its not their fault. Sprint must have put two labels on it. They say that they can't do anything about it and I have to call Sprint and have them do a trace.
I call Sprint and after finally getting a girl named Cindy after a 40 min wait. I explained to her what I've told you and she says that she will put a trace on it but she has to wait 24 hours before she could do it. That's Sprints policy. I tell her it's in Arizona and I paid for my phone and the extra charge for overnight and that she needs do send me a phone now. She then says that she can't do it until 24 hours are up. I ask for a supervisor and she tells me that all supervisors are in a meeting. By then I was so mad that I could not even think straight. I finally told her I want to speak to Retention. So, she puts me on hold and after 20 more minutes, I get another girl from retention. After screaming and yelling like an idiot, she finally said she would put a trace on it right now. I lost it again and said it was in Arizona and I want my phone. She says that the warehouse where it was shipped from has 24 hours to come up with a response. I lost it again and told her I want to cancel my order and she said that she could not do that. She says someone would call me when the trace is done and send me my phone. I hung up. Any suggestions?

[garov55]

ordered mine on the 18th via internet around 11am.got it on the 19th 3pm....love it.........
memmaid works but won't unninstall at least for me...anyway memmaid is a must for me ...

[rvashi]

Hey thanks a lot guys for explaining the whole retentions thing........So here's my update......

So I called one of the millions of numbers they gave me and spoke with a nice rep who couldn't really help me but told me it would be another 3-5 business days. So then I asked him to let me speak with a supervisor. I talked to supervisor pretty nicely but also told him that I was super duper pissed and that if they don't get my phone to me by Friday then I am gonna' cancel my account. He spoke with me very nicely and told me that he would give me another $25 credit (woohoo...what a big break... ) and that he would personally send a message to the activations to rush the order and put high priority.

So then I hung up with him and later called Rententions....now those people actually are nice people who you actually feel like talking to....others are trained to be rude! So then the retention guy tells me that my order was cancelled immediately after if was placed so there is no shipment going out to me. Now I was pissed! But I still managed to talk to him nicely and told him that on Friday it will be 5 business days since I placed my order and if I don't get my phone by then I will cancel. He offered me $50 off the phone (wow...another big break...I thought you guys said these guys give MAJOR discounts???) and told me that the phone was on back order and that they would restock on the 22nd. So I agreed to that and he placed another order for me and told me that the phone would be in my hands on Monday.

Now I got home and checked my status at 6:00pm and my original order status said: awaiting fulfillment or whatever. OOokayy. Then I check again just a little bit ago and now I have a tracking number. hmmmm And this is for the original order. So what do you guys think....talk about an adventure!!

[Pibe38]

By the sound of that, if the retentions rep placed another order, you may actually receive 2 phones since you say the original order now shows a tracking number.

As far as major discounts with retentions... they'll try to make you happy but they are not dumb, they'll low-ball you first... if you accept they are not gonna offer you more.

I personally have never ordered anything through retentions...

On another note... what a mess it has been this release. I don't remember the 700wx release being such a hassle. It's probably the merge of the Nextel order system with the Sprint inventory.

[rvashi]

Originally Posted by Pibe38

On another note... what a mess it has been this release. I don't remember the 700wx release being such a hassle. It's probably the merge of the Nextel order system with the Sprint inventory.

That's exactly what's causing all this chaos!! I remember getting my 6700 wayyy before it hit the stores...i think it must have been a couple of days into its release and I got it the very next day with no problems.

Like I said before, Sprint's usually been really awesome with me about dealing with problems with the 6700. They've never offered me a refurbished phone...always a brand new one....and I've switched about 4-5 6700s already.

Either way, lets see if I receive the phone tomorrow or not....I am really looking forward to getting it tomorrow finally.

[rvashi]

So I received my tracking info last night at around midnight. UPS site said "Billing Info Received" when I enter my tracking number but no actual tracking information such as location....so I don't even know whether it has left the primary facility yet. WHen I call UPS to check the order the answering system says, "billing info received" means the shipper intends to ship a package but UPS has not received it yet. UGHHHH!! On top of that, I just noticed on the tracking info on UPS site that the shipping method is GROUND while I had payed for OVERNIGHT.....what the!!!!

I don't think I've had a good morning since I placed this stupid order.

[joeytmann]

Ok quick first impressions.

1. First thing I noticed was the significant reduction in weight. Probably cuz most of the heavier parts and case have been replaced with plastic.

2. The keyboard quick-snap is kinda nice, but using the jog wheel takes a bit of practice so you don't push the keyboard out.

3. Sound quality, very nice. Sounds better and cleaner than my 6700.