Email button broke, Sprint won't replace in-store

[BigDinCA]

It's good to know that's what the "policy" is. When i took my phone in last week, it was beat up pretty good. That's not why I took it in though. The famous WHITE SPOTS were growing and the USB port was connecting intermittently. They could have blamed it on me dropping the phone but they knew that these were very common issues with the Mogul. Since I was within the 1 year warranty and have TEP, they took care of the whole thing on-site for free....... minus the $84 per year I shell out for TEP. Maybe I'm a moron for paying for the TEP, but if I'm paying for it I'm damn sure going to use it. That's what I have it for. i recommend the same to everybody else who has it.