[BigDinCA]

I think it just depends on what Sprint store you go to. I have a a few stores within 5 miles of me, but I always go to the full service store where they have a repair facility on-site. They're really good about that stuff. Unless I busted it up with a hammer, they'll take care of it for me. If nothing else, maybe you can find something else srong that they'll take care of. I had the white spots on the screen and intermittent charger connectivity... that's always a good one... intermittent connectivity. If you're already going to a full service store, your best bet may be to call customer care.