Haha.. Direct quote from the service tech...

[bsgjunkie]

"I can't wait for the refurbs to run out then I can upgrade you and it will make my job so much easier."

I am in a heavily populated area where a lot of big tech companies at least have offices in, if not head quartered. Literally blocks away from Oracle, Microsoft, Google (not the bay area).. Therefore this tech shop gets a lot of tech/business users, which of course means PDAs.

The tech then continued to say "We use to see a lot of these in for service, but I think most customer gave up and paid for an upgrade. Now every time I see one walk in, I don't even check it over - I just take the customers word for it and order a refurb." He kept going and even stated in the beginning they tried to replace the LCDs for all the white spots, etc.

Good news for us though - I guess there is an internal forum for Sprint Techs and the Mogul is well documented as being faulty there. He also stated that there is new talk that refurbs are already running out because they have increased the testing standards for them when they've been returned. If there is evidence of heat wear, they're not put back out.

This was all after a simple "Have you see a lot of these in lately?"... Its obviously a sore spot for them too.

Just thought I'd share the info.

Junkie

[Genjinaro]

LOL, funny how news like this can be good for one(Customer) & bad for the other(Sprint).

My phone is on the verge of crapping out, I can bear with the errors till I make the call to Sprint.

My kybd keeps typing double letters & my FN key is faulty. I've been getting by with Resco Keyboard Pro but I miss the screen real-estate when using the sliding kybd.

Patience is virture I guess.

[longuyen]

I am having the same issues of the white spots and faulty keyboard....


It took 3 weeks before the Sprint Store at my location agreed to order me a replacement phone. They gave me multiple excuses on why it had issues.


Is anyone else having issues at their local sprint stores?

[bsgjunkie]

Originally Posted by longuyen

I am having the same issues of the white spots and faulty keyboard....


It took 3 weeks before the Sprint Store at my location agreed to order me a replacement phone. They gave me multiple excuses on why it had issues.


Is anyone else having issues at their local sprint stores?

You shouldn't have any problems as long as the local store has a repair center and you have insurance. If they are just a normal Sprint store w/o a repair center, they may not be authorized to validate warranty/insurance work - therefore it wouldn't be as easy for them to replace the unit.

If you are having that much trouble with your local store, call Sprint support number and they're transfer you to the right department. They usually have the new phone to you in 1-2 business days.

[BigDiesel07]

Haha... Gotta love the enthusiasm from the repairman... If I saw the same stuff, day after day, I would get aggravated too.

[longuyen]

Originally Posted by bsgjunkie

You shouldn't have any problems as long as the local store has a repair center and you have insurance. If they are just a normal Sprint store w/o a repair center, they may not be authorized to validate warranty/insurance work - therefore it wouldn't be as easy for them to replace the unit.

If you are having that much trouble with your local store, call Sprint support number and they're transfer you to the right department. They usually have the new phone to you in 1-2 business days.

Sprint TEP on all my lines! Actually they were a Sprint Store with a repair center. Their Technician didn't even open the phone and gave me BS answers. It seem like Sprint doesn't want to replace/repair these phones. Sprint departments just gives me the run around on the phone. Hopefully the new phone doesnt start with issues. Thanks for your advice.

[bsgjunkie]

Originally Posted by longuyen

Sprint TEP on all my lines! Actually they were a Sprint Store with a repair center. Their Technician didn't even open the phone and gave me BS answers. It seem like Sprint doesn't want to replace/repair these phones. Sprint departments just gives me the run around on the phone. Hopefully the new phone doesnt start with issues. Thanks for your advice.

What was the problem with your phone?

[longuyen]

Just common problems with my Mogul

1) Two White spots on left Corner
2) Function Key, and E button on keyboard randomly works
3) Phone will randomly shut off

[BigDiesel07]

My Function Key on my Mogul acts funny too... Takes 4 or 5 presses before it engages.

[dopie13]

Took my phone to a co. owned store and told them the power button intermittantly did not work. Got NEW phone, and all the goodies in the box.