Haha.. Direct quote from the service tech...

[bsgjunkie]

"I can't wait for the refurbs to run out then I can upgrade you and it will make my job so much easier."

I am in a heavily populated area where a lot of big tech companies at least have offices in, if not head quartered. Literally blocks away from Oracle, Microsoft, Google (not the bay area).. Therefore this tech shop gets a lot of tech/business users, which of course means PDAs.

The tech then continued to say "We use to see a lot of these in for service, but I think most customer gave up and paid for an upgrade. Now every time I see one walk in, I don't even check it over - I just take the customers word for it and order a refurb." He kept going and even stated in the beginning they tried to replace the LCDs for all the white spots, etc.

Good news for us though - I guess there is an internal forum for Sprint Techs and the Mogul is well documented as being faulty there. He also stated that there is new talk that refurbs are already running out because they have increased the testing standards for them when they've been returned. If there is evidence of heat wear, they're not put back out.

This was all after a simple "Have you see a lot of these in lately?"... Its obviously a sore spot for them too.

Just thought I'd share the info.

Junkie