Quote:
Originally Posted by longuyen
I am having the same issues of the white spots and faulty keyboard....
It took 3 weeks before the Sprint Store at my location agreed to order me a replacement phone. They gave me multiple excuses on why it had issues.
Is anyone else having issues at their local sprint stores?
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You shouldn't have any problems as long as the local store has a repair center and you have insurance. If they are just a normal Sprint store w/o a repair center, they may not be authorized to validate warranty/insurance work - therefore it wouldn't be as easy for them to replace the unit.
If you are having that much trouble with your local store, call Sprint support number and they're transfer you to the right department. They usually have the new phone to you in 1-2 business days.