Is my mogul's micro usb port bad?

toinejuan · #1 (**permalink**) 09-15-2008, 02:59 AM

I'm pretty tech savy, I've been on the phone with sprint tech support, and still am troubleshooting as I type this. I would like to extended my hand out to all of my fellow geeks out there for some help. I plug it into a charger, it will charge, however, if I plug it into my computer, I get a usb device not recognized error. I have tried in Win XP & Vista Ultimate 32 bit. I tried restarting my computer, checking my services menu to make sure it wasn't stopped. I hard and soft reset the device countless times, put the phone into bootloader mode, it says usb when I plug in the cable. Active sync won't recognize the Mogul, but it recognizes the Apache. I tried to use the custom rom I cooked up again, even tried to run the unlocker, and the offical Sprint rom and NADA!!! It will however charge via usb cable, just no data is transmitted to allow for synchronization via usb. I don't know if anyone else has had this problem, I looked all over and found no answers. I haven't even had this phone a week yet, so please if you can help a brother out

Rangerdave · #2 (**permalink**) 09-15-2008, 04:12 AM

i have been dealing with some goofey stuff here as well. on and off more and more people are coming into this problem, well sorta this problem.

have you tried taking out the sd card and then plugging it in?
that worked for me a whole bunch of times.

i then found it was some software on the card as i copied everything off the card and formated it, it then worked everytime with the card in. for what its worth

cardriver · #3 (**permalink**) 09-15-2008, 04:16 AM

have you tried disabling the advanced network connection?
under Settings>Connections>USB to PC

**nuguy** · #4 (**permalink**) 09-15-2008, 04:58 AM

have you tried another computer, perhaps your computer is the real culprit.

Have you tried another usb port directly on the mother board.

**MrObvious** · #5 (**permalink**) 09-15-2008, 05:09 AM

If you need to, bust out a magnifying glass. Look at the contacts on both your cable and your charger port and see if one of them is busted.

**cornelious2** · #6 (**permalink**) 09-15-2008, 09:46 AM

I see the problem, your jamming a micro usb into a mini usb plug...

(I know I'm stupid, just REALLY bored at work this morning.)

**jason25** · #7 (**permalink**) 09-15-2008, 09:49 AM

Quote:

Originally Posted by cardriver

have you tried disabling the advanced network connection?
under Settings>Connections>USB to PC

this is my question also.

cardriver · #8 (**permalink**) 09-15-2008, 01:20 PM

oh also make sure you are using a usb port that is direct to your computer not from a hub or make sure that the hubis powered because i have seen this issue on usb ports that werent being powered properly

toinejuan · #9 (**permalink**) 09-15-2008, 05:52 PM

I haven't tried disabling the advanced networking on the device. I am going to try a few more things out now, but, I have done a lot of what you guys are saying. I went to a sprint store today, their ordering me a new phone because they didn't have any in stock. I just hated to have to drive 45 mins away to still have to wait for a replacement. Oh well, tis is the life but I am going to tweak a few more things and will report back.

toinejuan · #10 (**permalink**) 09-15-2008, 06:07 PM

I tried all of that, none of them work. I am going to keep trying to find a solution till my new mogul arrives.