$$#$#@

cbunting · #1 (**permalink**) 06-20-2008, 02:15 AM

Seriously, can't HTC make these things higher quality? I just pulled out my sync cable the the inside the of the mini usb connector came out with it. now the connector is hosed. this is my 2nd mogul, the first one the usb connecter broke too... I'm getting sick of paying $50 for a new one...

cbunting · #2 (**permalink**) 06-20-2008, 02:18 AM

uh oh... just realizing I can't charge it either.... I hope my local sprint store has one in stock,, or I am screwed

jimnutt · #3 (**permalink**) 06-20-2008, 09:39 AM

That really sounds like something the warranty should cover. The guts of the USB port shouldn't pull out unless it was defective in the first place.

Twinsen · #4 (**permalink**) 06-20-2008, 09:46 AM

$7 a month insurance has worked wonders for me...

zaya · #5 (**permalink**) 06-20-2008, 09:56 AM

Quote:

Originally Posted by Twinsen

$7 a month insurance has worked wonders for me...

thats why he said he is tired of paying 50 bucks for a new one...That is the deductible when you have an insurance claim.

krohnjw · #6 (**permalink**) 06-20-2008, 10:14 AM

Quote:

Originally Posted by zaya

thats why he said he is tired of paying 50 bucks for a new one...That is the deductible when you have an insurance claim.

Only for things that have to go through Asurion. For in store warranty stuff you don't get charged. I swapped out my phone as the "u" key quit working and I had the white spots on the screen - free of charge.

Twinsen · #7 (**permalink**) 06-23-2008, 03:17 PM

Quote:

Originally Posted by zaya

thats why he said he is tired of paying 50 bucks for a new one...That is the deductible when you have an insurance claim.

He must be doing something wrong then. I had the same thing happen with my first Mogul, and they replaced it free of charge and actually gave me a new one. Then that new one, I think I dropped once (didn't do any visible damage) but screwed up the camera to where it would have a line of dead pixels in the shot. Replaced that one for free too, but they gave me a refurb, which I still have.

cbunting · #8 (**permalink**) 06-20-2008, 10:29 AM

unfortunately this is rural Lancaster County, PA, and none of the repair facilities have replacements in stock. The sprint site says "sorry, we currently do not have inventory to fulfill your request"

Wonderful!

icn4d · #9 (**permalink**) 06-20-2008, 10:43 AM

I have been through 3 phones, all dealing with the USB connector getting mangled...not connecting and charging. The first one happened 2 weeks into a new phone so i was luckily still under sprint return warrantly. The next one, they replaced as defective. Finally, i have one that has been problem free for 2 months...and i am starting to feel the connector go bad. Have to set it a certain way to get it to charge or connect to my computer. Very frustrating, i think the issue is they have put so many connections in there (Audio/USB/Power) that all the connectsion just don't hold up.

So, i can see that in time, i will have this problem again. I will talk to the techs and go through the sam bull s### that i do everytime....they will send me a phone and i will keep on living. and in a couple months i will have the same thing happen again. HTC really mucked this one up.

jpc0480 · #10 (**permalink**) 06-23-2008, 10:37 AM

I too am on my 3rd phone... My connector's keep breaking off. Never on the USB cable though. I have had all of mine replaced under the MFG. Warranty. I wouldn't give HTC or Alltel another cent when it comes to this phone... Well actually I got mine for free! I had a Treo 700w/x that kept ducking up all the damn time, went through about 7 Treo's before Alltel finally said OK to shipping me an HTC! Never been happier, except for the connector problem. But this is one sweet phone!