6800 not syncing!! Please Help!

[peepeesea]

i haven't experimented much with vista and my ppc so I'm not 100% on this but there might be some drivers for the 6800 somewhere in device man. that could need to be removed then reloaded... i would say reload all your usb drivers but you already said your other devices still work so that probably doesn't need to be done but its worth a shot...

[douglaslem@yahoo.com]

I had the same problem and called Microsoft because I couldn't even delete Activesync so I could reload it. They put me through a process and I finally got it reloaded and it worked fine. However, I have since had 3 replacement phones from Sprint, the last one brand new and have the same issue again. I complained to Sprint because of this issue and the other issue of my phone freezing on calls and causing me ro reboot. I have gone through 5 Moguls now. Sprint gave me a replacement code that I could bring to a store and got a new Blackberry. So far, it works great. I have had a windows Treo, a Motorolla Q, a 6700 and the 5 6800"s. I don't think I will ever go back to a Windows mobile device again. Good luck,

[peepeesea]

Originally Posted by douglaslem@yahoo.com

I had the same problem and called Microsoft because I couldn't even delete Activesync so I could reload it. They put me through a process and I finally got it reloaded and it worked fine. However, I have since had 3 replacement phones from Sprint, the last one brand new and have the same issue again. I complained to Sprint because of this issue and the other issue of my phone freezing on calls and causing me ro reboot. I have gone through 5 Moguls now. Sprint gave me a replacement code that I could bring to a store and got a new Blackberry. So far, it works great. I have had a windows Treo, a Motorolla Q, a 6700 and the 5 6800"s. I don't think I will ever go back to a Windows mobile device again. Good luck,

i have had 4 blackberry devices and hated them all. i will never own another BB, scroll wheels and scroll balls are impossible to use in any consistent manner IMO..

back on topic though...

[jpc0480]

I'm going to try and call HTC... Let's see how well their customer service is...

[jpc0480]

HTC was no help and neither was Microsoft... Microsoft wanted $35 just to talk about it. Anyway don't know what to do... It's not showing up in Device Manager... I have tried other devices and they show up except for the 6800. Not sure what to try next or if there is anything...

[jpc0480]

Originally Posted by douglaslem@yahoo.com

I had the same problem and called Microsoft because I couldn't even delete Activesync so I could reload it. They put me through a process and I finally got it reloaded and it worked fine. However, I have since had 3 replacement phones from Sprint, the last one brand new and have the same issue again. I complained to Sprint because of this issue and the other issue of my phone freezing on calls and causing me ro reboot. I have gone through 5 Moguls now. Sprint gave me a replacement code that I could bring to a store and got a new Blackberry. So far, it works great. I have had a windows Treo, a Motorolla Q, a 6700 and the 5 6800"s. I don't think I will ever go back to a Windows mobile device again. Good luck,

What did Microsoft have you do? I couldn't get anywhere with them unless I wanted to give them more $$...

[jpc0480]

Could using my old Razr charger have anything to do with this? I found my old Razr car charger the other day and it fit so I started using it... Didn't know if this would cause it. Didn't think so since the rest of the phone is fine and when I do try and Sync it still charges.

[Element]

i had this happen after using ccleaner on my 64bit vista, restored the registry entries and it went back to normal.

[jpc0480]

Originally Posted by Element

i had this happen after using ccleaner on my 64bit vista, restored the registry entries and it went back to normal.

How would I go about restoring my registry to see if this works?

[arcanecho]

This is a common issue with the Mogul. I haven't been able to sync for about a month, but dashwire is my life saver. I just need a way to transfer files and that'd be amazing...