6800 not syncing!! Please Help!

[jpc0480]

Originally Posted by hsolow

hey folks im having the same problem. i believe it is vista causing it . thats what i have. i plugged it up th another pc and woked fine. im getting frustrated. but its not the 6800 its definatly vista

its gotta be separate issues. i have been syncing my phone with vista for 3 months before things got screwed up. anyway alltel sent me another 6800 and this one syncs. however its a piece and now they're mailing me another...

[jpc0480]

Originally Posted by grstarrett

Alright... I think I have your answer... If you take a manifying glass and look at your mini usb port on your phone there are little gold pins. One may be bent and toching or behind another one. I used a little probe to straighten mine out , and I was able to sink again. Be very careful when you do this because you don't want to break one off.

Thank you! That was the problem! Mine was completely gone... Alltel has sent me a replacement and all is well. Thanks again.