[jpc0480]

Originally Posted by douglaslem@yahoo.com

I had the same problem and called Microsoft because I couldn't even delete Activesync so I could reload it. They put me through a process and I finally got it reloaded and it worked fine. However, I have since had 3 replacement phones from Sprint, the last one brand new and have the same issue again. I complained to Sprint because of this issue and the other issue of my phone freezing on calls and causing me ro reboot. I have gone through 5 Moguls now. Sprint gave me a replacement code that I could bring to a store and got a new Blackberry. So far, it works great. I have had a windows Treo, a Motorolla Q, a 6700 and the 5 6800"s. I don't think I will ever go back to a Windows mobile device again. Good luck,

What did Microsoft have you do? I couldn't get anywhere with them unless I wanted to give them more $$...