Error Code: 11 & PPP Connection Issues

[Image911]

Recently upgraded my Verizon VX6800 to the ROM: 3.35.NO2.5060, Radio Version: 3.35.04, using the Titan_NoChem_5067_WM6.1 rar... and found that I although I can make and send calls, when I attempt to access the internet or receive or send email via the Verizon Wireless system (rather than WiFi), the device tries tries to dial out using: "#777", and then the "(MyPhoneNumber)@vzw3g.com" with the password as: "vzw". (Some times it asked to save the the password, and other times - that option was missing.)

The end result is now I get a popup windows that offers the following:
"Error Code: 11, PPP Connection Error".

Tech Support at Verizon thought "it might be a Network Issue"... but, they aren't sure. They're looking into it as I type this missive... and promise to get back to me. The good folks at UTStarCom, as well as at HTC - have echoed their comments that they "...have NO CLUE" as to why we can't connect. (Anyone else have this issue... ?!)

In short - we've contacted Verizon about a half dozen times to authenticate the connection (they say we don't need to use a A-Key any longer), and have FLASHED our devices over 12 times in only 4 days... without any resolution.

I want to preface that I do NOT blame anyone from Verizon's Custom Support Que... it's not, after all, THEIR fault that one of their 65 million customers hacked one of their units and systematically may have either actually bricked the device or, simply over-wrote a registry entry that now blocks a desired command or action.

In all fairness, I've had to blindly trouble-shoot a WiFi connection issue on my son's college computer - 1,800 miles away - while I was commuting to work... and that was without any coffee on-board...! Trust me, when the customer/son says, "This piece of (sic) CRAP (heretofore referred to as: "It") MUST be broken... it won't connect!" - the person on the other end of the phone is now challenged to either hang up, or - take a deep breath, pop a another Tumms and Asprin combo, and - with a lilt of caring in your voice offer to help... all the while mentally musing as to what it would REALLY be like to ask with a steely resolve of Clint Eastwood, "Yeah, and what do you want ME to do about it, Punk?! Feelin' LUCKY...!??!"

Needless to say, it took a few tries before we found where the MAC address was on his unit and what access code permitted control of the router's security. I hadn't played with that info in years... gray matter excused. If the guy/gal on the other end can't actually SEE the problem, and is left to the devises and lack of communication skills of the customer ("Hey, don't you freekin' understand... it just don't work like it did before...!" I wonder why...!) - AND the call taker/technician - regardless of his/her technical prowess, or country of origin) doesn't understand what is rally happening... it doesn't surprise me that such issue occur. In all fairness, the first words out of my mouth - each time I called Verzion... informed the person-in-charge that I must have done something to my precious device whilst tweaking/hacking/modding it. If you're honest, and speak their (technical) language... regardless of the fact Verizon does not recognize any 3rd party altering of their devices and it may have violated the product's warranty... some are really willing to assist you! Bottom line, when the devices come out of the box... THAT is the way the carrier intended you to use it. I fully understand the any tweaking I do to it - is MY responsibility... despite the fact that I'd really like it to work as advertised - WITH the new teaks.

Parental/responsible rant aside... as inquired a few paragraphs above... anyone have any suggestions...?

[biglcny]

Its a hung data session.. The dude ur talkin too is too stupid to figure it out. You have to shut your phone off and they need to reset ur phone at the switch level. Once they do that they'll make you dial *228 and it should work again.

I have had it happen a few times. If they search their info they have for a hung data session they should be able to figure out what they have to do... And they have to have someone do it for them most of the time i've had it done.. Like they call up a teir 2 person to do it or something.

Hope that helps

Edit: if you can make and receive calls your A-key stuff is fine.. Back when it mattered with Verizon you would get a message saying that your phone could not be authenticated when you tried to make a call.

Also make sure your selected verizon as your carrier with No2Chems roms if you do that all the VZW data crap gets automatically set in the phone and it shouldn't ask you for a user and pass it should just do it

[madjokeer]

that cat above answered it perfectly.. i was telling those fools what to do..

[MstaCDLite]

I have this same problem. The VZ tech had me take the battery out, put me on hold for a while, came back and had me do a *228. I still had the same problem. I have the same ROM/Radio version that Image911 has on his device.

I reflashed my ROM the other night and it seemed to work for the majority of the day. but then in the late afternoon it started doing it again. Could it possibly be this ROM/Radio combination? I have tried every other suggestion...

[fl272]

I was just on the phone with a guy from VZW tech support. (Nice guy - he delayed his lunch break for an hour to help me with something he obviously knew I caused) Anyway, it turns out their oh-so-vast internal knowledge base now includes this thread. The irony...

[mkohn]

sounds like a problem i had... i flashed with sprint and 3.35 radio (no customizations ran)then made a rom using the kitchen based off 19588. internet would connect fine at first, but then stopped completely after a few hours, it would connect, then immediately disconnect. i did get that ppp error as well...vzw had no idea and was sending a replacement....another user suggested i reflash with dcd 3.2.2 ... i ended up flashing back to stock radio and rom (because i was going to send back) but vzw slow shipped the new phone so i figured id give dcd a shot. flashed with 3.42.30 radio and dcd 3.2.2. worked perfect after that (had to call vzw to authenticate, no prob though) and ended up refusing the replacement .. phone is working perfect... internet, mms, gps(fixed) and all.

[Screwbal]

Hey there,

I actually ran into this same problem and fixed it on my own. I found that if you go to the verizon site and go to the manage your devices section then opt to activate a new device (assuming you have an old phone handy) activate some old device for ~10 min. Then turn around and re-enter the ESN for your device in the page. Wait ~10 min and then you should be OK.

Doing that causes the network to automatically refresh your DMU keys along with your A-Key. It only takes ~20 min to resolve the problem on your own without spending hour upon hour with support to get no where in the end.

Hope anyone else plauged by this problem sees this and can put it to use

[Myndmelt]

Hi guys, thanks for the info on this thread it was very helpful. I was having the error 11 PPP connection problem, after doing an upgrade to 6.1 mobile on my phone. After looking over info on this thread I tried shutting off my phone, removing the battery, then starting it back up and doing a *228. after it programed and rebooted my data connection is now working! Thanks a ton!

[?GotJazz?]

Originally Posted by Screwbal

Hey there,

I actually ran into this same problem and fixed it on my own. I found that if you go to the verizon site and go to the manage your devices section then opt to activate a new device (assuming you have an old phone handy) activate some old device for ~10 min. Then turn around and re-enter the ESN for your device in the page. Wait ~10 min and then you should be OK.

Doing that causes the network to automatically refresh your DMU keys along with your A-Key. It only takes ~20 min to resolve the problem on your own without spending hour upon hour with support to get no where in the end.

Hope anyone else plauged by this problem sees this and can put it to use

After talking with VZW Tech Support (I give her credit, she really tried to help), I had already tried hard-resetting a number of times along with *228 reactivation, and I still had the Error Code 11 problem. Nothing seemed to work.

Thank goodness for this forum! The fix described above by Screwbal is the only thing that worked for me. I followed this procedure:

1. I turned off my current phone.
2. I pulled out an old phone, and entered the ESN on the VZW Activate Phone page.
3. I fully activated my old phone by doing the *228, option 1 thing.
4. I waited about 10 minutes, then pulled out the battery on my old phone.
5. I entered the ESN for my current phone on the VZW Activate Phone page.
6. Then, I powered up my current phone, performing a hard-reset to clear everything out.
7. I fully activated my current phone by doing the *228, option 1.

I then tried to connect to Internet Explorer, and it worked fine!

Thanks, Screwbal!

[CozBoogie]

Moved to the general Titan Forum.

late,
Coz