[Image911]

Recently upgraded my Verizon VX6800 to the ROM: 3.35.NO2.5060, Radio Version: 3.35.04, using the Titan_NoChem_5067_WM6.1 rar... and found that I although I can make and send calls, when I attempt to access the internet or receive or send email via the Verizon Wireless system (rather than WiFi), the device tries tries to dial out using: "#777", and then the "(MyPhoneNumber)@vzw3g.com" with the password as: "vzw". (Some times it asked to save the the password, and other times - that option was missing.)

The end result is now I get a popup windows that offers the following:
"Error Code: 11, PPP Connection Error".

Tech Support at Verizon thought "it might be a Network Issue"... but, they aren't sure. They're looking into it as I type this missive... and promise to get back to me. The good folks at UTStarCom, as well as at HTC - have echoed their comments that they "...have NO CLUE" as to why we can't connect. (Anyone else have this issue... ?!)

In short - we've contacted Verizon about a half dozen times to authenticate the connection (they say we don't need to use a A-Key any longer), and have FLASHED our devices over 12 times in only 4 days... without any resolution.

I want to preface that I do NOT blame anyone from Verizon's Custom Support Que... it's not, after all, THEIR fault that one of their 65 million customers hacked one of their units and systematically may have either actually bricked the device or, simply over-wrote a registry entry that now blocks a desired command or action.

In all fairness, I've had to blindly trouble-shoot a WiFi connection issue on my son's college computer - 1,800 miles away - while I was commuting to work... and that was without any coffee on-board...! Trust me, when the customer/son says, "This piece of (sic) CRAP (heretofore referred to as: "It") MUST be broken... it won't connect!" - the person on the other end of the phone is now challenged to either hang up, or - take a deep breath, pop a another Tumms and Asprin combo, and - with a lilt of caring in your voice offer to help... all the while mentally musing as to what it would REALLY be like to ask with a steely resolve of Clint Eastwood, "Yeah, and what do you want ME to do about it, Punk?! Feelin' LUCKY...!??!"

Needless to say, it took a few tries before we found where the MAC address was on his unit and what access code permitted control of the router's security. I hadn't played with that info in years... gray matter excused. If the guy/gal on the other end can't actually SEE the problem, and is left to the devises and lack of communication skills of the customer ("Hey, don't you freekin' understand... it just don't work like it did before...!" I wonder why...!) - AND the call taker/technician - regardless of his/her technical prowess, or country of origin) doesn't understand what is rally happening... it doesn't surprise me that such issue occur. In all fairness, the first words out of my mouth - each time I called Verzion... informed the person-in-charge that I must have done something to my precious device whilst tweaking/hacking/modding it. If you're honest, and speak their (technical) language... regardless of the fact Verizon does not recognize any 3rd party altering of their devices and it may have violated the product's warranty... some are really willing to assist you! Bottom line, when the devices come out of the box... THAT is the way the carrier intended you to use it. I fully understand the any tweaking I do to it - is MY responsibility... despite the fact that I'd really like it to work as advertised - WITH the new teaks.

Parental/responsible rant aside... as inquired a few paragraphs above... anyone have any suggestions...?