[?GotJazz?]

Originally Posted by Screwbal

Hey there,

I actually ran into this same problem and fixed it on my own. I found that if you go to the verizon site and go to the manage your devices section then opt to activate a new device (assuming you have an old phone handy) activate some old device for ~10 min. Then turn around and re-enter the ESN for your device in the page. Wait ~10 min and then you should be OK.

Doing that causes the network to automatically refresh your DMU keys along with your A-Key. It only takes ~20 min to resolve the problem on your own without spending hour upon hour with support to get no where in the end.

Hope anyone else plauged by this problem sees this and can put it to use

After talking with VZW Tech Support (I give her credit, she really tried to help), I had already tried hard-resetting a number of times along with *228 reactivation, and I still had the Error Code 11 problem. Nothing seemed to work.

Thank goodness for this forum! The fix described above by Screwbal is the only thing that worked for me. I followed this procedure:

1. I turned off my current phone.
2. I pulled out an old phone, and entered the ESN on the VZW Activate Phone page.
3. I fully activated my old phone by doing the *228, option 1 thing.
4. I waited about 10 minutes, then pulled out the battery on my old phone.
5. I entered the ESN for my current phone on the VZW Activate Phone page.
6. Then, I powered up my current phone, performing a hard-reset to clear everything out.
7. I fully activated my current phone by doing the *228, option 1.

I then tried to connect to Internet Explorer, and it worked fine!

Thanks, Screwbal!