IT guy at work is incompetent; can I get exchange to work by myself?

manoosie · #1 (**permalink**) 04-06-2008, 05:37 PM

The IT guy at work says that they have not gotten the "certificate" for the mogul so he cannot get it to work yet. I know we have exchange 2003, and I know of some people at work who got exchange through their treo to work through him. Is there any way I can get this to work by myself, or is his "expertise" necessary?? Thanks...

Nickles · #2 (**permalink**) 04-06-2008, 05:40 PM

they do need to enable your account in Exchange so that it allows you access to 'mobile.yourcompany.com' through your phone. then exchange has to write a certificate to your mogul so it becomes a recognized device.
sorry to say, you do need to go through them....... maybe try a diff person in the department ?

andason · #3 (**permalink**) 04-06-2008, 05:41 PM

do a search on your company server for *.cer

That is how i found mine and uploaded to my ppc. I never heard of having to have a certain cert for each phone type. If it works for treo windows I would think it would work for mogul.. but I'm no IT

macevedo · #4 (**permalink**) 04-06-2008, 06:07 PM

If it is Windows SBS Server then look in the \\sbs-server-name\ClientApps folder and there should be a folder inside with the certificate. Copy it to you phone and open it using the File Explorer. It will give you the option to import it and that should be it.

frejos · #5 (**permalink**) 04-06-2008, 06:34 PM

If your company has not disabled Outlook Mobile Access, all you need to do is grab the certificate using a web browser from your Outlook Web Access site. Then install this certificate on your Mogul. You only have to do this if the certificate is not signed by a root certificate authority.

The other thing is that your account must be enabled for OMA. Otherwise it will not work.

If you aren't able to get this to work, you can give my program a try. My company refused to enable Outlook Mobile Access, so I wrote a program to sync my calendar using OWA. The link is my signature.

Good luck.

dave99 · #6 (**permalink**) 04-06-2008, 07:14 PM

You could probably try, but there are probably too many variables. Depends if user accounts have mobile access allowed (exchange defaults to yes), if forms based SSL logins for OWA are required (if so, then are usually some extra steps involved to make OTA work, like creating a new app folder in IIS), if the security cert is available, or at least the toplevel cert etc..

there is nothing specific to the mogul to make this work/not work, so I'd agree your IT guy doesn't really know what he is doing...

Half Decaf · #7 (**permalink**) 04-07-2008, 03:27 AM

Quote:

Originally Posted by frejos

If your company has not disabled Outlook Mobile Access, all you need to do is grab the certificate using a web browser from your Outlook Web Access site. Then install this certificate on your Mogul. You only have to do this if the certificate is not signed by a root certificate authority.

The other thing is that your account must be enabled for OMA. Otherwise it will not work.

If you aren't able to get this to work, you can give my program a try. My company refused to enable Outlook Mobile Access, so I wrote a program to sync my calendar using OWA. The link is my signature.

Good luck.

Frejos - Thanks for that program. It isn't working for me. Program says that the remote certificate fails the validation procedure. Any ideas? The OWA at work is not the "basic" login screen.

Oh, and I tried to register for your forum, but your site returns with a "serious error loading the forum", fyi

mjoey77 · #8 (**permalink**) 04-07-2008, 04:41 AM

Have you tried just going into active sync Menu/Configure Server and putting in the address that you use for the web access then click next, add the username password and domain click next, then click finish?

qwho · #9 (**permalink**) 04-07-2008, 07:45 AM

Quote:

Originally Posted by mjoey77

Have you tried just going into active sync Menu/Configure Server and putting in the address that you use for the web access then click next, add the username password and domain click next, then click finish?

This is exactly what he needs to do, but he may not know what the address is or the domain...

I did the above, did not go through my IT dept. Ask those treo guys to show you their settings, you may find the mail address and/or the domain.

my mail address is mail.(company acronym).edu (we are a research and educational hospital system related to a major university, so we are .edu- you will probably be .com)

and the domain is 1-(company acronym)acct

So maybe these items will help you recognize the reqired settings.

frejos · #10 (**permalink**) 04-07-2008, 11:22 AM

Quote:

Originally Posted by qwho

This is exactly what he needs to do, but he may not know what the address is or the domain...

That is exactly what he needs to try first, it doesn't mean that it will work, or that it hasn't been disabled by his IT department. This worked for me for a month or so, then the IT department realized the default was set to on, and disabled it.

Next is to install the certificate used for the OWA server, follow the instructions given earlier in this thread. Then retry the Active Sync approach.

If that doesn't work, or you get a message indicating that your account is not enabled for OMA... the built in Active Sync will not work.

Assuming that it doesn't work, it is also doubtful that you will be able to use IMAP outside of your work network. So you are very limited in what you can do.

You can use OWA in a browser (IE, or Opera).
You can use some service that runs on a machine at your work site, and sends the information to their external server, and connect to their external server.
You can use a service that connects to OWA and caches the data on their external server, and use thier external server on your device.

This is what led me to develop my program. I started with syncing the calendar, so that's all it does right now.