Official Discussion of SprintTV on Mogul - NO LONGER WORKING ON MOGUL - 02/06

[eXplicit]

Originally Posted by chappy

No, it's gonna be this June. Sprint TV, Picture Mail, and Windows Mobile 6.1 for the Mogul, Picture mail, Rev. A, GPS, and 6.1 for the Touch.

And what is your source??

[Lsme420]

Originally Posted by eXplicit

And what is your source??

PPC-Geeks

[eXplicit]

Oh yeah... LOL... But seriously, I really don't think we'll see it until early 2009.

[dahlem]

I sent an email to Jerry B. Adriano and recieved this reply back several weeks ago . . .

[FONT='Arial','sans-serif']"Thank you for being a Sprint customer. I checked with our product team and Sprint TV will be available on the Mogul after an upcoming maintenance release that is currently scheduled for June. I apologize for the lack of clarity by our reps on what TV service is available on the Mogul."[/font]

[anyonenow]

Originally Posted by bbinkley

Thank you Hawkins31313, this is what we as Mogul owners need to do. Tell all our friends that have Moguls to email their SprintTV Complaints to the CEO. Maybe this will get them to understand that even though it's a business phone, we still want what we pay for.

Sprint CEO Email: dan@sprint.com

"I want my SprintTV"
"I want my SprintTV"
"I want my SprintTV"
"I want my SprintTV"

Originally Posted by Courtney1985

haha, I hope that's the right email. I just sent one off! And I will spread the word too! hehe

It better be because that is the Email he gives out in his commercial...

http://www.youtube.com/watch?v=ni-VeMEx6pA

[badutahboy]

Originally Posted by anyonenow

It better be because that is the Email he gives out in his commercial...

http://www.youtube.com/watch?v=ni-VeMEx6pA

That is NOT an email to sprint's CEO.. It's a generic customer service email.. Nobody as yet seems to know what department it goes to, but NOBODY has been responded to by the CEO or anyone from the corporate offices at all.

[chappy]

My source is Sprint. The 6.1 release for the Q9 and the Touch is already being tested.

[eXplicit]

Originally Posted by chappy

My source is Sprint. The 6.1 release for the Q9 and the Touch is already being tested.

And the Mogul???

[wzach]

Originally Posted by badutahboy

That is NOT an email to sprint's CEO.. It's a generic customer service email.. Nobody as yet seems to know what department it goes to, but NOBODY has been responded to by the CEO or anyone from the corporate offices at all.

1st off yes it is, and dont say no one, have you sent an email to DAN? Diddnt think so. You like to put your spin on it to make it sound like not one person is getting a response. Let me clarify the spin you put on that......This guy is trying to turn a company into a champion, he wants to hear from you, and they are getting back to you even if it is not him personally that gets back to you, he is making them resolve the customers issues. There happens to be a lot of people who dont know how to get something that they rightfuly deserve as a customer, not to be confused with a forum browser thinking they are smarter than the system. Try it and you'll get a response to a question or your issue resolved as long as it is valid. Im sure even the most off the wall questions will be answered by someone...

[bbinkley]

Originally Posted by badutahboy

That is NOT an email to sprint's CEO.. It's a generic customer service email.. Nobody as yet seems to know what department it goes to, but NOBODY has been responded to by the CEO or anyone from the corporate offices at all.

FYI, this is the response to my first Email to dan@spint.com:

[FONT='Arial','sans-serif']Thank you for taking the time to write. To truly revolutionize wireless, we need your input. It’s people like you who are using our services everyday that can provide the best perspective. We'll be looking through all the ideas and feedback we receive. [/FONT]
[FONT='Arial','sans-serif'][/FONT]
[FONT='Arial','sans-serif']This will, of course, take some time. I appreciate your patience until we can get you a response. A representative from my office will be contacting you in about a week. [/FONT]
[FONT='Arial','sans-serif'][/FONT]
[FONT='Arial','sans-serif']In the meantime, if you are interested in learning more about our new Simply Everything plan, you can find the details at www.sprint.com/everything.[/FONT]
[FONT='Arial','sans-serif'][/FONT]
[FONT='Arial','sans-serif']Once again, from all of us at Sprint, thank you.[/FONT]
[FONT='Arial','sans-serif'][/FONT]
[FONT='Arial','sans-serif']Dan Hesse[/FONT]
[FONT='Arial','sans-serif']President and CEO – Sprint[/FONT]

After that email I received this response:

I apologize for any inconvenience you may have experienced. I have looked over your account I have several ideas that I would like to go over with you. I left a message on phone today. If you would email or call and leave a message with a good time to speak with you. I look forward to speaking with you.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Terri Forest
757-223-3384
Sprint

Which was followed by several other emails and finished with the following:

As far as Sprint TV on the Mogul, we have not blocked the feature. The Mogul (and a few other Sprint phones) has the Microsoft Windows 6 program built into the phone. This program is not compatible with the Sprint TV feature. It simply does not work. Unfortunately there is not an estimated time if this feature will be able to work with the Mogul.
The best advice I can give is to keep up with the latest downloads and upgrades available for the Mogul. A great way to do this is to visit http://softwarestore.sprint.com/.

I must admit every Email had a quick response, however it was not the response we all wanted. I hope after the June Update, we will get "SprintTV"

Remember you can make a difference, send you frustration about SprintTV to : dan@sprint.com