Official Discussion of SprintTV on Mogul - NO LONGER WORKING ON MOGUL - 02/06

[eXplicit]

Originally Posted by thatsgr8

I wonder if the SprintTV will work for Qwest customers

We can't even get it working for our Sprint phones.

[SKIEL]

I shot Dan Hesse an email this morning to ask about getting SprintTV on the Mogul. Here is the response I got back one min later.



Dan Hesse to me

show details 9:57 AM (7 hours ago)


Reply


Thank you for taking the time to write. To truly revolutionize wireless, we need your input. It’s people like you who are using our services everyday that can provide the best perspective. We'll be looking through all the ideas and feedback we receive.

This will, of course, take some time. I appreciate your patience until we can get you a response. A representative from my office will be contacting you in about a week.

In the meantime, if you are interested in learning more about our new Simply Everything plan, you can find the details at www.sprint.com/everything.

Once again, from all of us at Sprint, thank you.

Dan Hesse
President and CEO – Sprint

[dcvamp]

Originally Posted by piaa_nissan

Confirmed it's working for me with the non premium channels, using DCD's latest 2.2 Rom. Sweet, Thanks ROD239 for letting us know! Now if they would allow picture mail this would be the ultimate device.
Link to the original Sprint TV post with files:http://forum.ppcgeeks.com/showthread.php?t=12618

I am not sure if I am doing this right. I am new to the forum thing. I just got the sprint mogul and have gotten some great adds from people here thanks for the hard work. I am still having trouble getting the tv working. I did what matt said to do. Is there anyone that could help please. I am not great at this
stuff. dcvamp@yahoo.com. thanks so much.

[puff]

Originally Posted by dcvamp

I am not sure if I am doing this right. I am new to the forum thing. I just got the sprint mogul and have gotten some great adds from people here thanks for the hard work. I am still having trouble getting the tv working. I did what matt said to do. Is there anyone that could help please. I am not great at this
stuff. dcvamp@yahoo.com. thanks so much.

just curious, but was that post you quoted dated prior to this date in the title of this thread? what oh it was, you mean it worked before and it doesn't now? OMG readin this thread i would have never guess that !!! [/sarcasm]

[eXplicit]

Originally Posted by SKIEL

I shot Dan Hesse an email this morning to ask about getting SprintTV on the Mogul. Here is the response I got back one min later.



Dan Hesse to me

show details 9:57 AM (7 hours ago)


Reply


Thank you for taking the time to write. To truly revolutionize wireless, we need your input. It’s people like you who are using our services everyday that can provide the best perspective. We'll be looking through all the ideas and feedback we receive.

This will, of course, take some time. I appreciate your patience until we can get you a response. A representative from my office will be contacting you in about a week.

In the meantime, if you are interested in learning more about our new Simply Everything plan, you can find the details at www.sprint.com/everything.

Once again, from all of us at Sprint, thank you.

Dan Hesse
President and CEO – Sprint

This is an automated email. Everyone got this one.

[hawkins31313]

I got the sameone...

[rdd0512]

ya that is the one you get first. it basically confirms you got that email address right. lol. but wait a few hours or a day and you will get another email that was actually written in responce to your inquiry.

[rdd0512]

this is the latest email i received from sprint about stv, in my email to them i mentioned that this was a program sprint had pre installed.... why dont they seem to understand that? Dear (name removed)

Thank you for contacting Sprint and making us aware of any issues that
you may be having. I would like to apologize for any inconvenience that
you have experienced regarding the Sprint TV. I am glad that the Sprint
TV was able to work flawlessly for you before, but unfortunately the
phone does not have the capability of the Sprint TV. If the phone was
able to do it for you before it was not through Sprint's system and that
may be the reason why you were able why it was disable, because for the
Mogul sprint never set up for that phone to have Sprint TV.


Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Lashawnda F
(757)223-3951


Sprint

what do they mean it was never set up to rum stv? lol it came on the device.

[SKIEL]

Hi all-

From my previous e-mail to "DAN" I just wanted to let you know what I had gotten for a response. Not that it's going to change anything..... Just to note i got a response on Monday and then I responded back to them and then I got the 2nd response back this morning....

Here is the first reply:


On Mon, Apr 28, 2008 at 10:08 AM, Sprint Customer Solutions - eCare1 <
ecare1@cc.sprintpcs.com> wrote:

> Dear XXXXXXXXX,
>
> Thank you for contacting Sprint. In regards to your issues
> unfortunately the Mogul 6800 is not compatible to receive the Sprint
TV
> feature. The reason being is that this model was released before the
> popularity growth of the Sprint TV capability. All of our newer PDA
> phones are equipped to receive this feature and if you are interested
in
> upgrading your phone you qualify to receive $150 off of whatever phone
> you are looking to switch to. If you have any additional questions
feel
> free to give us a call and we will happily assist you.
> Thank you again for contacting Sprint. We appreciate your business.
>
> Sincerely,
> Andrew Myers
> 757.223.3458
>
> Sprint



THEN I RESPONDED BACK AND GOT THE FOLLOWING NOTE THIS MORNING:


Dear XXXXXX

Thank you for contacting Sprint.


At this time we have no plans of adding Sprint TV to the HTC Mogul
device. Any software updates offered in the future are to improve the
productivity of current features offered on the device. This device was
intended for business customer and the Sprint TV application was not
considered as necessary feature.

I apologize for any inconvenience this may have caused you. We will pass
your feedback on to the appropriate group.


Thank you again for contacting Sprint. We appreciate your business.


Sincerely,
Terrale W.
7572233703
Sprint




SO for all of us I guess it is not a "Necessary Feature" so that's why.....

[bigfishpro]

I got one that works for free... And it gives you a "renewable" free trial. 40+ Channels...
ESPN, FOX Sports, NBC, ABC News, and more... I am not joking... I would have been up the creek without my Playoff basketball on the go... "Rockets B!#$%H..."