White Spots

[banzaiwolfe]

Originally Posted by rgildoss

okay im on my third swap ..all have white spots ....
what should i do now ..should i ask for a HTC TOuch Pro?

im really tired of all this

I'm getting my 4th Mogul Wednesday or Thursday, they're still only offering me a $50 account credit if I get a Pro. They were going to swap me, then went back on it and told me to just replace it again. "Maybe the third time will be the charm" is what he told me. And this was somebody in their executive care. So, good luck with asking for that. Maybe you'll get luckier than I did at least.

[jbearamus]

Originally Posted by rgildoss

okay im on my third swap ..all have white spots ....
what should i do now ..should i ask for a HTC TOuch Pro?

im really tired of all this

you can try but i doubt you'll get one. 1. the sprint stores dont have them yet. 2. i filed an insurance claim 2 weeks ago and they still sent me a NIB mogul so they'll probably just get you another one

[rgildoss]

Originally Posted by banzaiwolfe

I'm getting my 4th Mogul Wednesday or Thursday, they're still only offering me a $50 account credit if I get a Pro. They were going to swap me, then went back on it and told me to just replace it again. "Maybe the third time will be the charm" is what he told me. And this was somebody in their executive care. So, good luck with asking for that. Maybe you'll get luckier than I did at least.

this is just crazy ...why keep doing this?? just send a brand new one or swap for a new moddel ... i have recived 3 diffrent ones since last Thursday and they are sending me another one again .... we gona keep doing this till i get a new one with no problems or they give me a HTC Touch Pro...
I guess if your a VIP customer, you dont have these problems but for the rest of us sheep ..this is what we get ..PFFFT!!!!!

[jbearamus]

email e-care and tell them about the repeated problems you've been having with the mogul and see if they'll trade ya out. ya might not get anywhere but its definitely worth a try, if you search the forums you'll probably find some success stories like this.
Good Luck though

[banzaiwolfe]

oh I've tried, they claim no knowledge of the white spot issue, and they've only offered a 50 dollar credit toward a new phone.

[jbearamus]

Originally Posted by banzaiwolfe

oh I've tried, they claim no knowledge of the white spot issue, and they've only offered a 50 dollar credit toward a new phone.

of course they don't know about it is it 50 on top of the 150 for a new 2 yr?

[blink8512]

I called alltel today about the white spot...

They said it could be replace and there sending me a new one!

[jbearamus]

Originally Posted by blink8512

I called alltel today about the white spot...

They said it could be replace and there sending me a new one!

sounds like we have an in. we can point to this example and say "other carriers are doing this, maybe i'll see what they have..."

[auslander]

I have two white spots on my mogul now. One has been there for 5 months (phone is 11 months old) and the other is just starting to form so I contacted sprint yesterday and they informed me that they will not replace the phone because I never bought insurance. Explaining to them that this is not an insurance issue but a defective product issue they told me that in a month when the phone is a year old they will give me a $175 credit on a new phone. Seeing as though the decent ones are in the $600 range, a $175 credit is not much.

I don't know how upgrading is going to work because I don't want to lose my $30 SERO plan but i don't want to pay full price for a new phone.

[Bugsy]

got one on mine too.