11-14-2007, 06:41 PM
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You do realize that I can't leave Sprint without wasting the $475 I spent on my phone and paying cancellation fees on it? You realize I can't switch to a different phone on Sprint (there's nothing comparable) without wasting the $475 I spent on this one and incurring the full price (since I used my 1-year discount already) of a new phone? I can't stick it the Sprint, because they've stuck it to me.
I bought a phone from Sprint that was advertised to do certain things, and it was assured that regular firmware updates would improve matters, introduce features, and fix problems. So far the firmware updates have merely unlocked the ability for me to give Sprint more of my money, and introduced new flaws. I don't see how it's not fair for me to be bothered with Sprint. |
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11-14-2007, 07:01 PM
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You can continue to deny that there are legitimate shortcomings based on what was advertised and with respect to the running software, but that doesn't change the fact that the issues are recognized by *Sprint* and *HTC* as problems. Tier 1 and Tier 2 have both acknowledged to me on the phone that the horrible BT audio is a *known* issue and were both shocked with the fix for it was "no solution at this time". Tier 1 had to look it up, Tier 2 knew off of the top of his head. This was addressed in 2.16 and listed as a fix on the HTC website. The alarm not functioning when the device goes to sleep - a know issue and a real PITA when traveling. An issue that was addressed in 2.16 and listed in the HTC website. Lack of Rev A. when promised in Fall 07 - I know "It's coming".....we shall see when/if it does indeed come. As we all know - 2.16 was an unmitigated disaster and was pulled from the HTC website. I spoke with Sprint regarding the new issues in 2.19 and their solution was to reinstall 2.09 and wait for a new image (Advice from Tier2 after Tier1 could not assist with the issues). That's absolutely *outstanding* that your phone miraculously works flawlessly for you. As you can see, there are *many* people who experience terrible Bluetooth audio and obvious memory management issues. I understand that memory is being cached for faster subsequent access to shared libraries - but when it reaches the point that I can't answer the phone if it happens to ring while I am opening / closing the screen (stuck on the redraw) then there's a problem with the scheduler not giving sufficient priority to the phone processes or not properly caching so that it has to swap out dirty pages and reload the necessary functions for the phone software. If the BT driver from the touch can be ported over to the 6800 then we obviously have an issue with the BT driver / stack included with the 6800 ROMs. This isn't rocket science - it's software. So far most of the techs I have spoken to on the phone have at least owned up to the fact that the device is *not* doing what I paid $585 for. It is mostly successful but has some significant flaws (BT and the memory management being the biggest) that make using the device a pain rather than a pleasure a lot of the time. So, please, bury your head in the sand and continue to maintain that everyone else is messing up their devices and causing their own issues (although you can find them documented on phones with *zero* tweaks or changes after a hard reset here and on XDA) - I will hope that Sprint is still actively working with HTC to resolve these issues with the ROM. In spite of your assertion - someone is at fault here. If HTC has provided flawed hardware, then it's HTC. If Sprint cannot create a truly functional ROM on the Windows Mobile base then it's Sprint (The Cingular 8125 works fine for 2 people in our office and this is a device running WM6 (came with WM5) with very similar hardware). Regardless, Sprint has provided the phones and is the one who has to deploy them working as they were sold. Currently that is not the case for many users. |
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11-14-2007, 07:15 PM
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Not to rain on the parade, but seriously... How do we even know that this CEO even responded to this email? Most CEO's & VP's have personal admins that answer their emails and only alert them to messages that require their personal attention. Their is not guaranty that this guy was even ever saw the emails. And if it really is his email, once he starts getting bombed with emails from upset customers, he reallly wont check them anymore.
Its a good start, to helping slove this problems. Like I said before post more petitions to Sprint, maybe send the same letters to the BBC. I really dont know how to get this problem fixed. The thing is...this is not the first time Sprint has had issues with devices and stopped supporting them and brought out their replacements. Hopefully that wont happen this time, but is there a way to increase the RAM without having to install a new chipset?
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Phone History (last 2yrs or less): Sanyo5500>Sanyo8300>SamsungA920>Moto i930>Moto i870>Moto Q>The Mogul & a iC902> Touch Pro & iC902>Touch Pro and a Palm Pre> just a Pre for now>>HTC EVO (white)!
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11-14-2007, 07:22 PM
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Thesian, as I posted in my PM to you, some of us are are at Sprint's mercy here. We can't return a device without incurring loses because our 30 days are up and we're stuck in a contract.
Now, I'll agree that many people in here are off-base with their complaints- for example, the memory "issues" which by the way are due to a WM6 performance cache which I've posted about countless times. Some folks don't listen. I can't say it much more - Its a function of the way WM6 uses the read/write cache to the memory. Sprint can't help, perhaps HTC can, but its really between MS and HTC who chose how the hardware is accessed. The device has very little memory to work with, but we knew what we were buying. Now, that's not to say there isn't reason for angry consumers at all... there are some legitimate concerns (not memory related): 1) GPS capability - All rumors aside, the device was advertised as having GPS support on Sprint's website and paperwork. Some people rely on using TeleNav in a pinch, and then were told that the device supports no such thing, and the line was promptly taken out of their ads. Now, its possible that it was never supposed to have GPS at all, but it said it in the literature. At the very lease, this is false advertising on the part of Sprint. Not HTC, not MS, not the consumer... we didn't write those ads, but some of us bought into it (I use a bluetooth GPS puck personally). Now those folks are stuck with a device that doesn't do what it was advertised to do. However, those folks could have returned it within their 30 days, so I have little sympathy for that complaint. I consider this the weakest of the problems. 1) EVDO REV A - Sprint claimed that this device would have Rev A by now. Some of us bought it thinking that is true (how silly, believing an ad). This is not law-suit material, but still false advertising, which should not be taken lightly. Many of us waited past our 30 day trial and can no longer return it without serious losses. Sprint should offer something to us (price break, out of contract, or at least admit they made a mistake). 2) Bluetooth. This is the biggest one. I've owned many many WM PPC's, and had no reason to beleive that this device would work any differently than other HTC phones. I had no idea BT didn't work properly when I bought it. When I called to complain about it, I was told that it is now a known issue and a fix will be released. I was very happy to hear that- it means that Sprint cares and is trying to do something about it! So, I didn't switch back to my GSM phone, and stuck with Sprint (porting in my number to make it final). Well guess what? It still doesn't work properly, and while it may not be Sprint's fault, they sold me the phone, with an empty promise that it would be fixed. Now, what are some of us supposed to do? We can't return it - the 30 days are long over, and what are we supposed to switch to? Personally, I can't go back to my perfectly working GSM PPC phone because now I'm locked into Sprint. So, without a comparable device to switch to, Sprint sort of has us trapped and at their mercy. Its not such a longshot to say that losses were incurred by this. So, a lawsuit is not unreasonable. I wouldn't bother because I'm involved in the dev community and I've found workarounds for many of the problems to make it at least useable. Lawsuits are messy. But I do beleive that there is reason. I think that many of the posters in that thread have the wrong reasons... But make no mistake- someone COULD do it and have a case.
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Techcitement.com - I write for these guys pretty regularly. A Blog about tech that makes people excited.
Diary of a Mobile Enthusiast - My personal blog... haven't had time to update it.... *sigh* Hey, if I've helped you in any way, click the ads on my blog so I can make some $$!! |
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11-14-2007, 07:23 PM
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Oh, you probably meant the BBB... heh. |
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11-14-2007, 07:29 PM
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11-14-2007, 07:45 PM
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Thesian, despite you feel that the phone is perfect and has no problems at all, along with a few of the technical support people I have talked to over the phone, there is problem. I've never had a phone that had this many issues. The fact that there are so many people complaining, the fact that HTC / Sprint admits problems, goes to prove that there are problems. Now whether you are just saying stuff, or you actually have a phone that works flawlessly for whatever reason we don't know, but denying the fact that there are problems make you look like a ...
Krohnjw; You said that if it's a hardware problem, then it's HTC's fault. While I realize that they may have made it poorly, it's still not their fault. It is Sprint's problem, as they are the one that sold the phone to us. Now Sprint has to address the issue with HTC, and I am sure Sprint has a good amount of power at HTC and can put pressure on them to fix it. Shuan0207; Yes, everyone needs to complain to the BBB & FCC. Both of those 'organizations' are to protect the consumer. I have already filed complaints with both of them last week. Here is the FCC Form: http://svartifoss2.fcc.gov/cib/fcc475.cfm Here is the BBB Form: https://odr.bbb.org/odrweb/public/GetStarted.aspx I think the best thing we can do is make our voices heard, whether it's sending email to sprint daily with the same message, or filing formal complaints against them. Just sitting idle crying on a forum never gets much done unfortunately. |
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11-14-2007, 07:55 PM
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You miss my point.
Did I say my phone works flawleessly? no. I do at least 2 soft resets a day. but my phone doesn't lock up. I randomly do them just because. a trick I learned from my palm 650, 700, ppc 6600, and 6700. i'm sorry your bluetooth sucks. yes, known issue. Memory leak? *sigh* my point is that all the petitions in the world mean nothing. show sprint with your wallet! but you just want whine and make sprint fix it. that your whole plan ray? get her? *sigh* i'd like to help you. i'm a tech so I can help people. honestly. but I only see whiny people. take action. make a descion. or help me find a viable solution. but not many do that... including me... *sigh* i'm no better so i'm gone for now... |
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11-14-2007, 08:00 PM
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11-14-2007, 08:38 PM
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^ Agreed.
We just explained that we're STUCK with this phone and plan, and he says just return it if you don't like it. We some suggested a lawsuit, he said that's rediculous and its going too far. Then later said we just whine and don't do anything about it, and should be more proactive. WTF?! How about you suggest something? If you've got nothing helpful/useful to contribute, why the F are you here contradicting yourself? "Mine works fine" ... "I didn't say its flawless, I reset twice a day" ... "Don't go too far" ... "Do something about it, don't just sit there"... Wow, talk about mixed messages. No wonder u work for sprint. Look, I wasn't ratting on you or sprint like the rest of the folks in here until you started saying some of that stuff. Dude, learn to keep your mouth shut. |
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