My attempt to trade-in my Mogul.

[breakuser]

Reason why alot of Sprint customers are getting refused for a touch is because theres ALOT of ppl doing it. Some are getting lucky depending on you notes on your account and some are not.

[leemaverickly]

This Bryan R guy is the nicest E-care representative. He added $50 credit and added night minutes from 6 pm for me.

Originally Posted by Cicatrize

Yesterday, I wrote a long e-mail to eCare explaining about how the Mogul is such a wonderful phone, but has so many problems that I'd rather just pay my ETF, go to AT&T, and get the Tilt. I said that I would consider remaining a Sprint customer if they were willing to trade my Mogul straight up for a Touch. Blah blah, so here is their reply:


Sounds good, right? Well, one thing is wrong here. I have less than 30 days on my REPLACEMENT Mogul...not sure if that matters, but whatever. Sounds like this dude really wants to help, and I'm thinking "wow, a Sprint person is being nice."

So I go to the Sprint store and wait for 20 minutes for a rep, and when I get one, they tell me they can't switch the phone there, and that I have to go to a service center 15 minutes away. I drove there, then waited another 30 minutes at that place. They told me there that they couldn't give me a replacement phone that was a different model, even though I SHOWED THEM the f'ing e-mail from eCare saying that I could get a different model and be reimbursed for the extra cost.

I'm really pissed off at this point, and although I probably wasn't going to terminate my Sprint account before, now I'm seriously considering it. I hate getting the runaround.

Cliffnotes:
- Mogul sucks, e-mailed eCare, said I could get a different model
- Went to 2 different sprint stores and they told me they won't do it.
- I'm an angry customer.

[icekold_56]

Originally Posted by Polen

icekold, you were still in the 30day grace period, you can switch with no problem with no questions asked. The phone you are swapping out doesn't even have to have a problem. You could hate the color and take it back for another phone. We are talking about people who got their Mogul back in July and have gone past the 30 grace period.

-Polen

Actually, in the first post, the email back from ecars states that he is within the 30 day warranty so that was what I was referring to.

I like my mogul, but I wish it would do the things it was suppsosed to, gps, tv, no sucky bt. I am well out of my 30 day period and have not complained at all to this point. Maby I should start.

[KoukiFC3S]

Well Sprint TV works great on the Mogul!

[Cicatrize]

Status: RESOLVED!!!

I finally got on the phone with someone nice at retentions today. He offered to send me a brand new Touch for $200 and charge it to my account, and let me keep my Mogul. This is actually better, since I can just sell the Mogul for $350 on eBay (it's in perfect condition) and get $150 profit in the end. What a nice guy!

I'm pleased now.

[Jspecrx7]

i called rententions to see if they would swap my Mogul out for The Touch. I explained all the wonderfull problems with my Mogul and they said they were aware of the BT problem. They gave me a $75 credit on my account and said I need to call HTC on Monday to see if they will replace me POS Mogul for the Touch. I already know HTC isn't going to do it. They mentioned to call them back if HTC doesn't help. Sprint said I might be able to use the Insurance on my account to get the Touch but would have to pay the $50 deductable. My reasoning is why in the hell should I have to pay $50 to be able to use a phone with a working bluetooth feature? I already paid $500 for the dam Mogul two months ago. Plus i haven't lost my phone or damaged it myself. It is a manufactures defect. I'm seriously thinking about canceling my account and going to AT&T for the Tylt. I'm tired of this run around crap. Why are they making me call HTC? Sprint had a contract with HTC for the phones so shouldn't they be the ones calling HTC to do the swap?

[DiamynzNPearlz]

Originally Posted by breakuser

Reason why alot of Sprint customers are getting refused for a touch is because theres ALOT of ppl doing it. Some are getting lucky depending on you notes on your account and some are not.

Exactly...that's why so few are actually successful.

[JackSchitt28]

Originally Posted by Jspecrx7

They gave me a $75 credit on my account and said I need to call HTC on Monday to see if they will replace me POS Mogul for the Touch. My reasoning is why in the hell should I have to pay $50 to be able to use a phone with a working bluetooth feature?

looks like you will make $25 on the deal if you go through insurance to get the touch.

[cykococo]

Originally Posted by Cicatrize

Update: So, I decided to call retentions and tell them I was ready to cancel my account. All he could say was "blah blah, it's $200 to cancel, and you have a great deal with your SERO account, blah blah". I told him "I'd rather pay $200 to cancel my service than pay $40/month (after insurance & taxes) for another 20 months of service on my contract." He actually made me FAX HIM a copy of the e-mail sent to me by eCare saying that I can get a different model phone to replace my Mogul. What a #&(%#^$ ass. He also said it would take about a week to resolve. I'm seriously considering paying the ETF at this point. This customer service is horrible. I'm sick of being told one thing and then being told that thing isn't valid. I guess I'm just waiting for eCare to reply now. If I don't get a Touch, I'll probably just cancel my service, since they obviously don't care.

It took me a week of going thru the motions with E care and escalating to various levels of customer service, but they finally relented. I had 2 people that were just nonresponsive and not helpful. After having to threaten to revoke my 4 lines of service and go elsewhere. I would recommend just keep hacking away till you get a rep who is responsive..