Yesterday, I wrote a long e-mail to eCare explaining about how the Mogul is such a wonderful phone, but has so many problems that I'd rather just pay my ETF, go to AT&T, and get the Tilt. I said that I would consider remaining a Sprint customer if they were willing to trade my Mogul straight up for a Touch. Blah blah, so here is their reply:
Sounds good, right? Well, one thing is wrong here. I have less than 30 days on my REPLACEMENT Mogul...not sure if that matters, but whatever. Sounds like this dude really wants to help, and I'm thinking "wow, a Sprint person is being nice."
So I go to the Sprint store and wait for 20 minutes for a rep, and when I get one, they tell me they can't switch the phone there, and that I have to go to a service center 15 minutes away. I drove there, then waited another 30 minutes at that place. They told me there that they couldn't give me a replacement phone that was a different model, even though I SHOWED THEM the f'ing e-mail from eCare saying that I could get a different model and be reimbursed for the extra cost.
I'm really pissed off at this point, and although I probably wasn't going to terminate my Sprint account before, now I'm seriously considering it. I hate getting the runaround.
Cliffnotes:
- Mogul sucks, e-mailed eCare, said I could get a different model
- Went to 2 different sprint stores and they told me they won't do it.
- I'm an angry customer.