Status: RESOLVED!!!
I finally got on the phone with someone nice at retentions today. He offered to send me a brand new Touch for $200 and charge it to my account, and let me keep my Mogul. This is actually better, since I can just sell the Mogul for $350 on eBay (it's in perfect condition) and get $150 profit in the end. What a nice guy!
I'm pleased now.
