Sprint agreed to swap my Mogul for a Touch - Page 15

mnksauce · #**141** (**permalink**) 11-12-2007, 04:39 AM

i got sprint to send me a touch and a return kit, but they say that they can't get a tracking number. they say its ordered, but the first time they ordered they said it didn't go process correctly. i wonder if i really have a phone coming.

tavella · #**142** (**permalink**) 11-12-2007, 06:00 AM

Quote:

Originally Posted by mnksauce

i got sprint to send me a touch and a return kit, but they say that they can't get a tracking number. they say its ordered, but the first time they ordered they said it didn't go process correctly. i wonder if i really have a phone coming.

If you're in their Ensemble billing system, you'll receive an email from Sprint within twenty-four hours with the order and tracking number.

Tenny · #**143** (**permalink**) 11-12-2007, 12:29 PM

Well my complaint with the BBB against Sprint was passed along to sprint, so I think the BBB agrees with my case. They have until Dec. 13th to respond. Wonder how that will go...

Vertigo · #**144** (**permalink**) 11-12-2007, 03:42 PM

WoW sprint CS is has no clue what they doing... after 20 emails with E-care back and foward, they said I cant swap the phone... then I get a call from sprint telling me that I will get a free touch and I get to keep the mogul.../boggle Either way my BBB complaint is in lets see what happens....

Vertigo · #**145** (**permalink**) 11-12-2007, 03:56 PM

Quote:

Dear XXXXXX,

Thank you for your reply. I will be happy to assist you regarding the services.

I understand that you are facing lots of problem with your handset. However I suggest you to replace your handset with the handset of your choice. You only have to pay the additional cost. Please reply back to me the way you wish to proceed.

Thank you again for contacting Sprint. We appreciate your business.

Russel S. <--- LOOOOL
E-Care
Sprint
"Where our customers come first!"

Quote:

Dear Mr. XXXXXX,

Greetings!

This is the follow-up to our conversation dated November 12, 2007 regarding the Sprint account.

Mr. XXXXXXX, as discussed, I have placed an order for a new Sprint Touch Phone free of cost. You do not need to send us the old phone.

You will receive within next 4-5 business days.

I would like to thank you for taking the time to speak with me about your concerns. It was a pleasure talking to you.

Thank you for choosing Sprint. Have a nice day.

Ellen H.
E-Care
Sprint
"Where our customers come first!"

..... go go Sprint

drunkinmonk · #**146** (**permalink**) 11-12-2007, 04:06 PM

Yeah sprints really confusing me too. They will mail me a touch and a return kit for my mogul. Then I just pulled up my accnt and saw 499.99 as a credit?!?!?

Vertigo · #**147** (**permalink**) 11-12-2007, 04:15 PM

They do that when they ship you a replacement phone. But after 15-20 days the credit expire and if you have not return the phone you will have to pay that amount, so make sure you save the tracking number =)

drunkinmonk · #**148** (**permalink**) 11-12-2007, 05:07 PM

Quote:

Originally Posted by Vertigo

They do that when they ship you a replacement phone. But after 15-20 days the credit expire and if you have not return the phone you will have to pay that amount, so make sure you save the tracking number =)

Awesome! That means they are sending me a touch like they said. Then it gives me 15-20 days to decide if its the right choice for me. I am sure that I will send in the mogul (keep tracking #) for my 549.99 credit once i play with the touch for a few days. I already tested it at the store and it seems to be just as good as everyone says it is. YA SPRINT!

fuuup · #**149** (**permalink**) 11-12-2007, 06:17 PM

Thank you for contacting Sprint. I apologize for the inconvenience caused due to the defective PCS Phone.

You are requested to contact us at 877-775-4886 to get the return kit. You will be required to call us at 800-777-4681 so that a new phone can be sent. We have a dedicated team of specialists specialized to handle concerns such as yours. I am sure your issue would be resolved as per your satisfaction.

We thank you for contacting us.

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Sucks that you guys are getting it resolved through email. I'm going to have to wait on hold :/

clayfu · #**150** (**permalink**) 11-12-2007, 06:32 PM

Quote:

Originally Posted by fuuup

Thank you for contacting Sprint. I apologize for the inconvenience caused due to the defective PCS Phone.

You are requested to contact us at 877-775-4886 to get the return kit. You will be required to call us at 800-777-4681 so that a new phone can be sent. We have a dedicated team of specialists specialized to handle concerns such as yours. I am sure your issue would be resolved as per your satisfaction.

We thank you for contacting us.

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Sucks that you guys are getting it resolved through email. I'm going to have to wait on hold :/

are you within the 30 day period?