[Vertigo]

Dear XXXXXX,

Thank you for your reply. I will be happy to assist you regarding the services.

I understand that you are facing lots of problem with your handset. However I suggest you to replace your handset with the handset of your choice. You only have to pay the additional cost. Please reply back to me the way you wish to proceed.

Thank you again for contacting Sprint. We appreciate your business.

Russel S. <--- LOOOOL
E-Care
Sprint
"Where our customers come first!"

Dear Mr. XXXXXX,

Greetings!

This is the follow-up to our conversation dated November 12, 2007 regarding the Sprint account.

Mr. XXXXXXX, as discussed, I have placed an order for a new Sprint Touch Phone free of cost. You do not need to send us the old phone.

You will receive within next 4-5 business days.

I would like to thank you for taking the time to speak with me about your concerns. It was a pleasure talking to you.

Thank you for choosing Sprint. Have a nice day.

Ellen H.
E-Care
Sprint
"Where our customers come first!"

..... go go Sprint