Sprint agreed to swap my Mogul for a Touch
 

I sent Sprint an email last night asking to return my Mogul because of unacceptable BT performance, and said I'd consider a swap for a Touch. (I've had the Mogul since July)

Just got a response from Sprint - they agreed to swap!

I'd have to pay any price difference (which is fine - I basically paid full price for the Mogul). They asked me to respond within 3-5 days, then they'll order me a Touch and send a return kit for the Mogul.

I'm not sure what I'm going to do. Factors in my decision:

- I'm not convinced that Sprint & HTC can fix the Mogul BT; I still suspect a basic HW flaw (some work, some don't; seems like thin design margins)
- I AM convinced that the Mogul will never have more memory :=)
- I'd miss the Mogul keyboard, but I really don't do much SMS and email from it anyway
- I suspect the Touch will have more penetration in the market (yes, I know, business versus consumer focus); therefore more support
- I think the Touch may have more hacker support long term
- I'm ready for a new toy!

Anyway, I need to see and play with the Touch tomorrow the 4th in a store. I suspect I'll love the form factor. Assuming the soft keyboard is usable, and BT works (I'll take my favorite headset), I'll most likely go with the Touch.

damn man thats crap ive had mine since july also and they are sending me one with no charges and the return box and all included.... i would make them do this for free if i were you and all since they phone is defective and all and you shouldnt have to pay the difference for a defective phone

I think that since I paid full price for the Mogul, it'll be a moot point wrt price. But you bring up a good point - I'll ask them to verify that I'll not end up owing them anything. In fact, I may ask them to refund any difference if the Touch is lower than my original Mogul (I suspect that's the case).

Thanks for the feedback - glad someone else is getting a swap, and that Sprint is listening to their customers on this issue.

they are sneding me one too coz of no updates to make the mogul better

I really really want a touch, but I need the physical keyboard. :(

I do too many e-mails on my phone (for work) and too many text messages to switch to a touch-only interface.

What is the e-mail address you guys are using?

I thought about the touch, but the lack of physical keyboard is one issue. The other is that the onscreen keyboard will take up screen real estate which would be a pita. I'll play with one at a store though as I am curious.

Login to sprint.com, then click on "Contact Us" at the top.

I agree. I really cant imagine using the phone for text and email without a physical keyboard. That is the main thing holding me back. I would switch to a Treo 800 if they were out.

The mogul is ideal if it only WORKED. I would be more than happy if it just functioned normally and had GPS. I dont have issues with the amount of memory (when its not leaking). It's just sad that this phone has been handled so badly. Sprint/hTC really dropped the ball on this one.

Yep, that's my beef too. I don't use BT so the phone works just fine for me. I haven't run into this memory issue everyone talks about too, usually have anywhere from 15-22 meg free depending on what is running.

If this phone didn't have a keyboard I wouldn't have bought it.